FULL-TIME ADMINISTRATIVE PROFESSIONAL

Salary: $22.63 - $25.87 Hourly
Job Type: Full Time
Bargaining Unit: NB

The Administrative Clerk is responsible for the titling and registering of motor vehicles, processing property tax payments and passport processing. This role requires e xpert-level attention to detail, a thorough understanding of Iowa motor vehicle laws and regulations, and excellent customer service skills to ensure accurate and compliant record management.

Motor Vehicle - Renewals: Enters, prints, stuffs envelopes, verifies customer information, takes payment, verifies amounts paid.
Motor Vehicles - Titling & Registrations:
Verify liens, input data, collect payment, and issue or mail titles.
Ensure property taxes are paid, verify bills of sale and signatures, and process payments.
In-Transit Titles: Verify documents, create customer records, and finalize transactions.
Salvage/Rebuilt Titles: Verify documents, process payments, and stamp paperwork for both in-state and out-of-state cases.
Vehicle Registration Refunds/Plate Replacements: Specialty/Personalized Plates: Assist customers with applications per IADOT requirements, prepare and mail documents, or forward them for processing.
Review documents, verify signatures and dates, and complete processing.
Handicap Placards/Plates: Assist with applications, verify doctor's notes, and ensure proper assignment of placards or plates.
ERTS (Electronic Registration and Titling System): Review dealership documentation, approve or deny transactions, request changes, process payments, and complete deals for mailing to dealerships or customers.
Customer Service:

General Customer/Office Support: Provide notary services, answer office phones, and assist customers with inquiries.
Daily Cashiering and Reconciliation (Specific to Dyersville Office): Perform daily check-out procedures, including printing reports, reconciling cash to reports, scanning and sending reports, preparing mail postage, making bank deposits, and managing mail transmittal.
Passports:
Reviews application and photo, advises customer of any changes needed before moving forward, makes copies of all information, has applicant sign application, processes payment and prepares mailing for transmittal.
Property Tax Collection:
Processes in person and payments mailed in for property taxes, answers direct questions or send to a deputy to answer.
Graduation from high school or G.Dubuque County does not sponsor work visas or provide immigration sponsorship.

Thorough knowledge of collection and cashiering procedures, methods and processes.
General knowledge of real estate, automotive license and mobile home taxation regulations, procedures and techniques.
General knowledge of bookkeeping terminology, methods, procedures and equipment.
General knowledge of standard office procedures, practices and equipment.
Skill in the use of a variety of office and data processing equipment and some typing ability.
In evaluating candidates for this position, Dubuque County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
Extended periods sitting at a desk working on a computer.
Proficiency in using computers is essential, so good hand-eye coordination and dexterity for typing, using a mouse, and navigating software interfaces are important.
Occasional travel.
The duties listed above are intended only as illustrations of the various types of work that may be performed. In compliance with the Americans with Disabilities Act, Dubuque County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Dubuque County is proud to offer a comprehensive and affordable benefits package that keeps health insurance costs low for employees while providing strong coverage for you and your family. Along with highly affordable medical insurance, employees enjoy retirement security through IPERS, generous paid time off, and a wide range of programs that support your health, well-being, and financial peace of mind.
Medical Insurance with 24/7 access to:
0 Telehealth/urgent care

• Dental
• Medical & Dependent Care FSA
• Long Term Disability (company paid)
• Employee Assistance Program
• Travel Assistance Program
• Iowa Public Employees Retirement System (IPERS)
• Personal Time Off
• 15 paid holidays