Care Management Care Advocate - Remote

About ClearChoice Dental Implant Centers ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services.
Summary Prospective Patient Advocates are remote inside phone sales representatives who serve as the first point of contact for prospective patients on their way to reclaim their health, smile, and confidence within our 100 person inbound and outbound sales and service contact center, i.e. The Care Connection Team. We are searching for individuals with a strong empathetic and consultative sales acumen who are passionate about helping transform lives and demonstrate an ability to advocate for our prospective patients to take the next step. The position includes three weeks of initial and thorough paid sales training and extensive ongoing training and coaching. Top Advocates exhibit empathy, conviction, and drive and are excited by the prospect of making an impact on people’s health journey.
Responsibilities Serve as the first point of contact for prospective patients experiencing dental issues and looking to learn more about our services
Support these prospective patients by being able to thoroughly explain our services and how they differ from competitors or other alternatives
Listen empathetically and think critically to determine if our services are the right fit given each prospective patient’s unique situation
Work with prospective patients to schedule a free consultation and prepare them to come in for a successful consultation and evaluation
Spend a majority of your time on the phone both with inbound phone calls from prospective patients and also making outbound phone calls to existing leads who have expressed interest in our services (no cold calling)
Exhibit empathy, compassion, and conviction when speaking with prospective patients with the goal of helping to impact their lives for the better
Show confidence and expertise overcoming objections
Meet or exceed set KPIs by understanding how to impact results and seeking coaching for continual improvement
Act as an ambassador to the ClearChoice Core Values at all times showing: Compassion, Conviction, Teamwork, Integrity, Trust, Impact, and Passion for Learning
Required Experience & Skills Strongly in need of bilingual Spanish-English candidates
A strong desire to help those in need and work for a mission driven organization
1-2 year consultative sales experience (overcoming objections, asking open-ended questions, active listening, building value)
1+ years experience in field requiring a high level of empathy
6 months to 1 year previous remote work experience with intermediate to advanced computer skills/proficiencies
1 + years call center experience or related experience with high volume inbound and outbound calls
Experience in a role that utilizes scripts or call flows
Strong interpersonal skills (active listening, teamwork, flexibility, empathy, connection)
A confident approach and ability to quickly build rapport while maintaining control of the conversation
Goal Oriented individual with a drive for performance
Comfortable seeking and receiving coaching and guidance
Excellent verbal and written communication skills
Self-motivation, drive, and initiative
Excellent attention to detail and multitasking skills
Experience with Salesforce and G-suites a plus
Schedule Flexibility Monday-Thursday 4:30am-9pm MST
Friday 4:30am-8pm MST
Saturday & Sunday 8am-4:30pm MST
Remote Requirements Ability to multitask through computer programs and systems comfortably in a remote office setting with dual monitors
Proficient with computer problem solving skills and set up
Secure, reliable and dedicated high-speed internet is required to support business needs (may be asked to share screenshot of current network speed)
Please note: Not all WIFI providers are compatible with our business
Must have a dedicated and private home work space with minimal distractions and NO visibility to your computer screen
Remote Locations Remote positions with our team are currently available for candidates located in: AZ, CO, CT, FL, GA, HI, ID, IL, IA, KS, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, OR, PA, SC, SD, TX, UT, VA, WA, WV, WY
Benefits of Joining Our Team Medical, dental & vision benefits
Options for Flexible Spending Accounts and Health Savings Accounts.
401K Investment Plan with employer match after 12 months of employment
Company paid holidays and paid time off/vacation
Thorough and intensive new hire paid training program and ongoing training and coaching
Phenomenal culture committed to supporting our employees to change the lives of those we serve
Position Compensation Position is fully remote $17.50 to $21.00/Hour Base Depending on Experience (equivalent to $36,000-$44,000 annually on average) On top of the base compensation, we offer a bonus program which is uncapped and paid monthly Monthly target bonuses can increase your base compensation by 15% to 40% Weekend pay differential of $1.50/hour
ClearChoice Mission and Impact For over 15 years, ClearChoice Dental Implant Centers have provided innovative and quality dental implant care to patients across the United States. Each center is focused on the same mission—to provide quality dental implant treatment for people who are looking for a long-term solution to chronic dental issues. It’s clear that our approach to dental implants is working. By assembling all of the doctors, clinical staff, and elements needed for successful treatment together in one center, we give people new smiles, and new leases on life, faster and better than ever imagined. The ClearChoice one location, one team, one cost approach revolutionized dental implant treatment and has become the preferred method for treatment for many people. Today, there are more than 97 ClearChoice Centers in the growing network. ClearChoice doctors share information among their peers, discuss new developments and collaborate on research. Staying in line with the latest industry standards is just one way that ClearChoice doctors are committed to providing quality care and expertise to patients at each ClearChoice Center across the nation.

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