Senior Dispatcher - Transportation

Sr Dispatcher

Facilitates the transport of customer vehicles to and from auction sites and other areas.

Contacting customers to determine vehicle availability and condition.

Scheduling vehicle pick-up and delivery with customers and transporters.

Assisting with reconciliation of transporter related issues.

Notifying customer account representatives and transporter of vehicle transportation related issues.

Monitoring and reporting on customer and transporter performance.

Compiles vehicle transportation related data and generates routine reports.

Coordinates transportation of vehicles by contacting carriers in the company's established network.

Builds and maintain positive working relationships with network carriers.

Proactively locates new carriers to join the Cox network.

Audits carrier performance over time, identifying systemic issues and working with carrier representatives to resolve.

Addresses customer and other transport issues escalated from team members, customers, carrier representatives or other stakeholders.

Communicates and collaborates with internal partners to solve problems and ensure customers' needs are met.

Provides advice and coaching for less experienced team members.

High School Diploma/GED and 5 years' experience in a related field.

OR 7 years' experience in a related field

Previous auto transportation/logistics experience strongly preferred

Proficient in Microsoft Outlook, Word and Excel

Customer service skills

Comprehensive knowledge of regulations impacting daily operations. (This is a hybrid position with 1 day per week in-office required. Applicants must live within 50 miles driving distance of a Manheim facility.

Drug Testing

Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.