Mortgage Loan Processor - Full-time - Remote

Mortgage Loan ProcessorAt Tomo, we're on a mission to make the home buying process simple, transparent, and memorable. Our Loan Processors are trusted guides for customers, helping them navigate from application through closing with confidence and clarity.We're looking for resourceful teammates who are proactive in managing pipelines, attuned to customer needs, and excited about using technology to transform the mortgage experience. If you've ever wished you could help modernize the tools and systems in mortgage lending, this is your chance to shape the future.Location: New York, NYReports To: Loan Processing ManagerType: Full-Time; Hybrid (in office Mon-Wed, remote Thurs-Friday)About the role:Serve as the primary point of contact for customers from processing through closing, keeping them informed and supportedManage loan files proactively, completing all processing, pre-underwriting, and pre-closing tasks with care and accuracyReview and verify documentation including credit, appraisal, and title for compliance with investor guidelinesPartner with agents to gather required information and keep them updated on the status of applicationsSubmit complete, high-quality files to underwriting while consistently meeting service-level targetsCoordinate closings and assist with post-closing follow-ups to ensure a seamless customer experienceIdentify opportunities to improve our processes and technology, and collaborate with teammates across functions to bring ideas to lifeWalk customers through their Closing Disclosure, offering support and clear answers to their questionsWhat Makes You a Great Fit:Understanding of the mortgage lending processAbility to handle multiple purchase applications simultaneously in a fast paced environment - On time close is very important to us!Strong written and verbal communication with a phone-first mentalityStrong performance in team environmentsA voice as to how we can improve our processes and techDetail orientation with a strong focus on qualitySuperior customer centricityPreferred Qualifications:2+ years of mortgage loan processing experience, specifically in purchase transactionsExperience with Byte Pro or other LOS platforms (e.g., Encompass)Familiarity with a variety of loan types: Conventional, FHA, VA, and JumboStrong knowledge of mortgage applications, credit reports, and financial verificationsWhat's in It for You?Career Growth: Explore multiple career paths across Tomo, including elite operational rolesCompetitive Pay & Benefits: Designed to support your whole self, in and out of workEquity Ownership: All teammates receive stock options—we win togetherCoaching & Mentorship: Learn from experienced leaders who are invested in your growthInclusive Culture: We celebrate diverse backgrounds, experiences, and perspectives. Whether your path into mortgage has been traditional or unique, you'll find a place to thrive here.Employee Benefits: We strive to anticipate your needs in order for you to be a healthy, motivated, and happy team member. We provide a variety of competitive benefits including (but not limited to):Equity Ownership: All teammates receive stock options—we win togetherComprehensive Medical, Dental, and Vision plans for you and your dependents with some plans 100% coveredWork-life balance and a generous paid time off policyIn order to support teammates who become parents, Tomo Mortgage provides paid parental leave401(k) retirement plan