Head of Project Services

Support Services Manager

Miamisburg | Full Time | Days

Bachelor's degree in relevant field (Engineering, Business/Operations Management, or relevant healthcare degree) or Associate degree in a relevant field with 3 years of experience.

• 3 years project management and/or improvement work experience in leading enterprise wide projects utilizing project management and/or improvement methods with proven implementation of detailed work plans
• Proficiency in software applications such as MS Office Suite, Visio, SharePoint, ServiceNow PPM, MS Project, Minitab, etc.
• Experience in facilitation of medical teams, including physician participants, highly desired.
• Project Management Professional (PMP) certification or ability to obtain within one year.
• Certification in a process improvement discipline in Lean or Six Sigma or ability to obtain within one year.
• Ability to manage multiple enterprise-wide initiatives across functional departments, service lines, or campuses at any given time without any degradation in the quality of work performed.
• Ability to mentor, manage, and provide clear direction to internal and external stakeholders (all levels of organization).
• Proven experience with building strong relationships with key customers and effective communication strategies using integrity and intent.
• Ability to communicate appropriately with leadership by providing project status reports, productivity impact analysis, and planning support in accordance with organizational and departmental standards.

Ensure all projects are delivered on-time, within scope and within budget. • Assist in the definition of project scope and objectives, involving all relevant stakeholders. • Create and maintain accurate and comprehensive project documentation in alignment with Project Management Methodology. • Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones. • Manage changes to the project scope, project schedule and project costs using appropriate Change Control process. • Measure project performance using appropriate tools and techniques. • Facilitate meetings with project team and stakeholders. • Manage the relationship with the Sponsor/Requestor and all stakeholders including vendors. • Support and collaborate with operational leaders in the development of project plans for approved projects. Aid in the identification of project goals, overall objectives, and stakeholder expectations. • Support leadership by providing project status reports, financial performance, productivity impact analysis, and planning support in accordance with organizational and ePMO standards. • Identify and implement process improvements within the department in collaboration with leadership. Improve processes, templates, efficiency, and effectiveness based on project results and stakeholder input. • Attend conferences and training as required to maintain proficiency and certification. • Continue professional development to keep abreast of emerging methods for Leadership and Project Management. • Prepare cost-benefit analyses on projects, monitor project deadlines and costs, and conduct post implementation reviews. • Perform process analysis, research, project design, operations management, and data quality/integrity measurements. • Establish practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization. • Develop and maintain processes, tools, and methodologies that support systematic improvements in the areas of planning, decision-making, resource allocation, status tracking, and project success criteria.

Certification in a process improvement discipline (e.g. Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.