Senior Claims Adjuster - Remote / Telecommute

Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand.
At Berkley One, you'll be part of a forward-thinking team that's reimagining personal insurance. We're building solutions that are as sophisticated and agile as the clients we serve, individuals and families who value innovation, simplicity, and exceptional service. You'll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry.
#Join us in creating a new standard in personal insurance where protection meets possibility.
This Senior Casualty Claim Adjuster role requires deep, proven casualty claim experience and is responsible for the oversight and direct handling of significantly high value and complex casualty claims, as well as providing guidance on large losses exceeding adjusters’ authority and collaborating with business leaders to grow a sustainably profitable book of business.
This role will be based in our Wilmington, DE or Phoenix, AZ office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
Visibility to senior leaders and partnership with cross functional teams
Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education
Develop and execute strategy to manage casualty claims of significantly high or complex nature, including operational models, workflows, KPI’s, service metrics, and processes that are responsive to customer needs and effectively and proactively resolve claims in the most expedient and efficient manner.
Be responsible for management and direct handling of certain high value and complex casualty claims.
Be responsible for litigation management strategy including litigation handling best practices, panel counsel selection and vendor management, and litigation expense management strategies.
Serve as an expert on matters relating to broad industry trends and developments with potential to impact the book of business and share that knowledge up and across the organization.
Be responsible for identifying technical training needs of staff who handle large, high value and complex casualty claims and create and deliver technical training using a variety of internal, external, or vendor resources.
Bachelor’s degree or equivalent work experience

• 10+ years of casualty claims handling experience
• 5+ years of claims litigation experience
• Ability to travel (5%) as needed for large loss claim handling or litigation requirements, and to facilitate staff, vendor, insured, and broker relations.
• Incredible empathy and understanding of the needs of customers, both insureds and their agents alike; serve as an excellent, proactive advocate for Berkley One customers and be passionate about their brand experience.
• Exceptional oral and written communication skills with a flexible communication style; Be a collaborative, agile learner who can quickly absorb information and apply it to current business situations.