Hotel Innkeeper

Reservations Supervisor

Join our exceptional team as a Reservations Supervisor and be at the forefront of creating unforgettable guest experiences. We are seeking an enthusiastic and results-driven professional to lead our reservations team and ensure seamless operations. This role oversees the daily operations of the reservations department across multiple hotel and resort properties in a remote setting, ensuring exceptional guest service, reservation accuracy, and revenue conversion while developing a team of reservation agents through call auditing, coaching, and performance accountability. The ideal candidate is a strong leader with multi-system reservation expertise and a track record of coaching teams to success.

The shift for this role is Tuesdays through Saturdays from 10:30am-7:00pm and subject to change based on business needs.

We offer competitive compensation, growth opportunities, and a vibrant workplace where you can make a significant impact.

If you have a passion for hospitality, excellent communication skills, and a knack for problem-solving, apply now and be part of our success story!

Previous experience in a reservations or front desk role within the hospitality industry preferred

Strong customer service and communication skills

Excellent organizational and time management abilities

Proficiency in reservation management systems and software

Knowledge of revenue management principles

Attention to detail and accuracy in data entry

Resort, luxury hospitality, or multi-property reservation experience a plus

Experience auditing calls and conducting coaching sessions strongly preferred

Experience working in a remote setting a plus.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Multiple Tiers of Medical Coverage

• Dental & Vision Coverage
• 24/7 Teledoc service
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace.