Service Department Call Center Person

Pacific Volkswagen is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

Proactively reach out to customers to schedule and confirm service appointments

Cross-Brand Training : You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed.

Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs

Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset

Overcome objections and present the value of timely service and genuine Subaru care

Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments

Collaborate closely with Service Advisors and management to maximize daily shop capacity

Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).

Proven sales or negotiation ability with a track record of meeting or exceeding performance targets

Exceptional communication, listening, and persuasion skills

Strong organizational habits and attention to detail

Energetic, upbeat, and professional attitude

Ability to multi-task and adapt quickly in a fast-paced environment

Dependable, polished, and driven to succeed

Schedule

This role requires availability during the following days and hours:

Monday – Saturday : 8:00 AM – 5:00 PM

Sunday : Closed/Off

Plus one additional weekday off.

Compensation

This position offers $20.00 per hour – $24.00 per hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

Benefits

Medical, Dental and Vision Plans

Short and Long-Term Disability

Paid Holidays & Paid Time Off

Paid Life Insurance

401(k) Retirement Plan

Employee Assistance Plan

Paid Training

Hiring Requirements

18 years or older required

All potential employees must pass pre-employment testing including a background check and drug screen

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