Caregiver- Companion Care Weekends

Client Success Caregiver
Westford, MA and willingness to travel throughout Middlesex County, MA as needed Pay Range: $18.25 - $20/Hr dependent on experience and qualifications Are you an experienced Certified Nursing Assistant (CNA) or Certified Home Health Aide (HHA) who enjoys building relationships, solving problems, and ensuring seniors receive exceptional care? Senior Helpers of Westford is growing, and we are seeking a Client Success Caregiver to support both our clients and office team by providing hands-on caregiving, assisting with urgent staffing needs, introducing caregivers to new clients, conducting client visits, and helping ensure every client has an outstanding experience with our agency. At Senior Helpers, we are proud to be nationally recognized as a Great Place to Work®, and we are committed to building a culture rooted in compassion, accountability, and teamwork. If you're passionate about helping seniors while taking on a more dynamic role beyond traditional caregiving, we'd love to hear from you. Schedule: 40 Hrs/Week Monday to Friday 8am to 4pm
Provide companion and personal care services to clients as needed
Cover urgent client needs including new client starts, caregiver call-outs, assignment refusals, late arrivals, and other service gaps
Introduce caregivers to new clients and help ensure smooth transitions
Identify opportunities to increase client services and communicate them to the office team
Deliver supplies, PPE, and other materials to clients as needed
Support & Develop Caregivers

Check in with caregivers during client visits and communicate feedback to leadership
Assist with caregiver training as directed by our RN or Caregiver Manager
Distribute educational materials and resources to caregivers
Partner with the Office Team

Help maintain the high level of customer service our clients and families expect
Perform other duties that support quality care and client satisfaction
Collaborative, Supportive Office Team

• Dynamic role combining caregiving with client support and office collaboration
• Mileage reimbursement for work-related travel
• Employee Assistance Program
• CNA or HHA certification from an approved program

Customer service experience with strong relationship-building skills
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new software quickly
Valid driver's license, reliable vehicle, and willingness to travel throughout our service area
Uphold the Senior Helpers mission, values, and brand standards
Some After hours and Weekend support is required
Senior Helpers provides non-medical, in-home senior care services designed to help older adults age safely and independently at home. Our team is committed to setting a higher standard of care and supporting families throughout their caregiving journey. We Are an Equal Opportunity Employer and Prohibit Discrimination/Harassment Without Regard to Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity or Expression, or Any Other Characteristic Protected by Federal, State or Local Laws