Head of Operations Management (m/w/d)

Hotel Operations Manager

Fairfield Napa Residence Inn by Marriott

Wage: $73,000-$80,0000 BOE

Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about hands on, energetic, and driven? Tharaldson wants you!

We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members!

WHAT WE OFFER:

Career advancement opportunities

Employee discounts

Competitive pay

Daily Pay Option

Flexible work schedule

Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)

Paid Vacation

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS:

Monitors and ensures compliance with all guidelines for operations

Conducts monthly department meetings to review new procedures and solicit input from all employees

Handles and provides resolution to guest complaints and employee issues

Assigns duties to employees and subordinates and observes performance to ensure adherence to hotel and franchise policies and established operating procedures

Answers inquiries pertaining to hotel policies and services

Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines

Ensures property hiring practices comply with all state and federal requirements

Performs functions of the General Manager in their absence

Supervises work activities of housekeeping staff

Provides training, including safety training and standard operating procedures to all housekeeping personnel as directed by management

Ensures adherence to company quality standards by inspecting rooms, including deep cleans

Distributes keys and work assignments to staff

Addresses guest complaints regarding housekeeping service or equipment

Assists General Manager in the selection of housekeeping personnel

Assists management staff of hotel in assuring housekeeping staff is practicing efficient and effective procedures

Monitors linen and guest supply inventory

Reports any maintenance repairs to maintenance staff; records repair information in maintenance log

Completes follow-up on vacant or occupied rooms

Assumes function of Housekeeper as necessary

Takes control of lost and found items as appropriate

All other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Directly supervises front desk, housekeeping, laundry, and/or maintenance staff as determined by General Manager. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

WHAT WE ARE LOOKING FOR:

Preferably 1+ year of similar experience in Select Service or Extended Stay properties

Brand Experience preferred.

Knowledgeable in Inventories, Scheduling, and Ordering.

Valid Driver's License.

Open Availability.

Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Tharaldson Hospitality Management