Head of Project Management and Client Services - Remote

Project Manager

Client-facing project manager who owns delivery of enterprise AI automation projects from planning through rollout, with a focus on follow-through, risk, and clear, high-touch client communication.

Makai Labs builds software that automates entire companies. We move fast, hold high standards, and trust each other to take ownership without being managed.

Makai Labs is hiring a Project Manager to own delivery of our AI-powered client and platform projects. You’ll work closely with engineers, designers, product, client services, and client stakeholders to keep projects on schedule, within budget, and aligned with business objectives. This role is about what happens after the meetings: making sure every decision, action item, and risk has an owner, and following up until each one is closed. We’re looking for a meticulous, results-oriented, and adaptable project manager who thrives in a fast-paced startup environment.

Lead the planning, execution, and completion of several of Makai’s key client and platform projects

Work with stakeholders to agree on project scope, goals, and resourcing against the SOW, then build and maintain project plans, timelines, and milestones as priorities change

Facilitate cross-functional coordination across internal and external stakeholders to ensure project success

Maintain a risk and issue log, and flag risks, blockers, and slipping dates early with a proposed path forward

Run client meetings and internal project check-ins, and make sure each one ends with clear owners, due dates, and next steps

Coordinate project rollout and user adoption, including the handoff to production support after launch

Track budget and burn against the SOW, flag scope changes early, and support change orders

Identify opportunities for process improvements and implement solutions, including using AI tools to automate tasks where possible

5+ years of project management experience, including client-facing software or technology projects

• Proven track record of successfully managing complex, cross-functional projects
• Strong communication and stakeholder management skills, including presenting project status to client executives and Steering Committees
• Ability to prioritize and manage multiple projects in a fast-paced environment
• Experience with project management tools such as Jira, Asana, Slack, and Google Workspace
• Ability to work independently and drive projects forward with minimal supervision
• Urgency and accountability in project execution
• Experience with SaaS, AI, or ML projects or technical implementations

Professional services or consulting delivery experience, including managing SOWs and change orders

Experience in regulated industries such as healthcare or financial services

Experience using AI tools in your day-to-day project management work

Our Product Owner owns the product backlog, user stories, and Agile ceremonies, and decides what gets built in each sprint. You own the project around that work: the timeline, budget, risks, dependencies, and client communication. Be a flexible thinker

Always be of service to each other and our clients, partners, and neighbors

Benefits (Upon conversion to Full-time)

• Fully remote role, Eastern time zone
• Opportunities to work in-person with local colleagues
• Full health insurance premium reimbursement
• Career growth & development opportunities

Employment Type: Contract-to-Hire

This role begins as a 90-day contract-to-hire engagement, with the opportunity to convert to a full-time position with Makai Labs.