Remote EAP Counselor (afternoon shift)

With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce. Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: EAP Clinical Counselor

Onsite/Hybrid/Remote: Remote

Shifts: We have a range of day, evening and overnight full-time (40 hour per week)shifts available.

Our EAP Counselors engage with participants over the phone, video, chat & email all while demonstrating what we call: It’s difficult to describe an average day for our counselors, as each caller presents with a unique set of challenges, and it would be from your clinical conversation that would help each person navigate a way forward. These short videos provide a good insight into what it’s like to be a counsellor here at Workplace Options: If you are a mental health provider that wants to provide emotional support with a warm and empathic approach to people of all ages, cultures, and backgrounds from around the world, this is the role for you.

Assess clients thoroughly to ensure appropriateness for short-term counselling.

Assess and manage high risk calls and working closely with individuals at risk.

To excel in this role, you will need the following qualifications and skills:

Minimum 2 years direct client-contact providing counseling or mental health services

Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness,

Integrative, Systemic counselling.

Training in crisis intervention and supporting high risk clients beneficial.

Ability to work with clients presenting with substance abuse, situations of crisis, mental healthsymptoms and/or family/relationship-related concerns impacting personal or work performance.

Training/tuition reimbursement

• Gym reimbursement
• Access to EAP benefits and all WPO services
• 24/7 support for risk calls
• Comprehensive training provided for this position

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered CareandThe WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws.