Head of Customer Service and Experience

Ted Moore Auto Group is always looking for top-tier management talent. If you have experience managing in the automotive industry, we are currently looking for a Service Manager.

As a Service Manager at Ted Moore Auto Group, you will enjoy a fun, fast-paced work environment that rewards a driven, passionate and focused work ethic. Ted Moore Auto Group is an Oklahoma-owned and locally operated automotive group with a primary focus within the automotive retailing industry. The company owns and operates several dealership franchises and collision centers within Oklahoma. The primary focus of Ted Moore Auto Group is to provide our customers the best experience, which is why we developed the Ted Moore Difference.

Full time,

• Benefit Packages available - Health, Dental, Vision, Life, Flex Spending Offered
• Hire, train, develop and motivate the service department staff and monitor their performance.
• Maintain daily sales and production records as required by dealership management.
• Develop and monitor budgets for the service department and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Establish promotional service prices.
• Schedule training as necessary to properly repair and service vehicles.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

• Experience managing 15+ employees preferred.
• A desire to work in a commission, performance-based, environment.
• Excellent customer service skills.