Head of Events & Programmes

About Us: At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

We’re hiring a Global Meetings Program Manager to support a global meetings program through stakeholder guidance, meetings technology support, contract review, process improvement, reporting, and data integrity. This is not a hands-on event planning role. It’s a position focused on helping drive the global meetings program, working with internal teams to improve workflows, strengthen consistency, and make the best use of meetings technology, currently Groupize.

You’ll partner closely with the existing Global Travel Manager and meeting planning teams to support user adoption, help resolve day-to-day platform or process issues, and provide support and training for venue sourcing and supplier engagement as needed. This role is ideal for someone who is well versed in all elements of meeting planning and is confident advising stakeholders, improving workflows, creating SOPs and training materials, and using data to identify opportunities for improvement.

Advise and support the internal stakeholders on meetings processes, technology, registration, attendee management, and best practices

• Manage the meetings technology platform, currently Groupize, including user adoption, configuration and issue resolution
• Partner with the Global Travel Manager to identify and improve workflows ensuring program consistency
• Provide contract guidance and assist with venue sourcing and supplier engagement as needed
• Create SOPs, training materials and keep internal website up to date.
• Experience in all elements of meeting planning, operations, and event technology platforms
• Ability to create process documentation, and training materials
• Strong contract review and negotiation experience for meetings and events
• Knowledge of registration and attendee management processes
• Ability to support user adoption and help resolve day-to-day platform or process issues
• Ability to analyze reports and translate data into practical recommendations
• Strong attention to detail, including data entry and data integrity support
• Experience working across regions and time zones in a remote environment

Familiarity with sourcing, venue sourcing, supplier engagement, and travel-related processes

• Hands on Experience with meetings technology used for registration and sourcing.

You’ll work closely with a Europe-based Global Travel Manager, so this role requires availability aligned to GMT and PT time zones (6:00 AM – 3:00 PM PT)

• There is minimal travel required for this role

Flexible Working

We believe that a flexible working environment is key to getting the best out of our teams. Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

Travel requirements for this role are as follows:The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

• LI-Remote