Head of Operations & Business Management

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVOs regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

NOVO Health Services is a leading provider of healthcare linen solutions delivering a fresh and innovative approach to the industry. Our focus on patient experience infection prevention and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.
With HLAC-accredited facilities and a commitment to continuous improvement NOVO is redefining how healthcare linen programs are managed across the country.
NOVO Health Service s is seeking an experienced improvement-driven Operations Manager to lead daily production at our Atlanta plant ensuring healthcare linens are processed safely efficiently and in full compliance with accreditation standards.
This role leads shift leads supervisors and frontline production teams and partners closely with Engineering Distribution and Service to remove constraints on order fulfillment and delivery. Working alongside the General Manager the Operations Manager helps manage operating budgets labor efficiency overtime rework and costs.
The ideal candidate is a hands-on plant leader with a strong continuous improvement mindset deep experience applying lean manufacturing principles and a proven ability to mentor and develop teams while driving data-based results.
Lead daily production across the Atlanta plant to meet safety quality productivity and customer service goals
Oversee the processing of healthcare linens according to accreditation standards throughout the operation
Coordinate with Engineering Distribution and Service to identify and overcome constraints on order fulfillment and delivery to customers
Monitor production flow staffing levels and equipment performance to keep the operation on schedule
Continuous Improvement
Champion a strong continuous improvement culture through lean manufacturing principles and process improvement strategies
Lead root cause analysis to resolve recurring production quality and equipment issues
Track and act on data-driven KPIs to measure progress and sustain improvements
Financial & Labor Management
Partner with the General Manager to manage operating budgets and track costs
Control labor efficiency and overtime through effective scheduling and staffing
Safety Quality & Complianc e
Ensure strict adherence to OSHA HLAC and TRSA standards and internal infection-control and quality standards
Maintain audit-ready operations and support accreditation customer and internal audits
Drive corrective actions for safety quality and compliance gaps
Mentor coach and supervise shift leads supervisors and frontline production teams
Set clear expectations hold teams accountable for performance and build bench strength for future leadership roles
Promote open communication engagement and a positive team culture across all shifts
Bachelors degree in Business Administration Operations or a related field or equivalent management experience
510 years of progressive experience in manufacturing plant operations or production management
Demonstrated success implementing lean manufacturing principles process improvement and root cause analysis
Experience managing budgets labor efficiency and overtime
Proficiency in Microsoft Excel inventory control systems and data-driven KPI tracking
Bilingual English/Spanish communication skills preferred
Experience in an industrial or healthcare laundry environment
Lean Six Sigma or similar continuous improvement certification
Experience leading multi-shift high-volume production operations
Strong continuous improvement and lean manufacturing mindset
Data-driven problem solving and root cause analysis
Financial and cost awareness including labor overtime and rework control
Commitment to safety quality and regulatory compliance
Currently scheduled five days per week on 10-hour shifts at the Atlanta plant; schedule may change based on business needs
Willingness to work flexible hours including early mornings evenings weekends and holidays as business needs require
Work is performed in both office and industrial laundry production environments including exposure to heat humidity noise and moving equipment
Ability to stand and walk on the production floor for extended periods
Must wear required PPE and follow all infection-control and safety requirements while on the production floor
All qualified applicants receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other characteristic protected by law.

What we can offer you as a full-time associate:
Paid Holidays
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Medical Dental and Vision Programs
Basic Life/AD&D Insurance
Long-Term Disability (LTD)

NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that we provide a safe positive work environment where our associates experience tremendous growth and related opportunities for advancement.
Complete an on-line application at !
All applicants will be considered for employment without attention to race color sex sexual orientation gender identity national origin veteran or disability status.