Senior network support / technical support

Job DescriptionPosition Purpose:The Senior Network Administrator designs, builds, and supports the company’s global network, telecommunications, and system infrastructure to ensure secure, reliable, and high-performing business operations.Design, implement, configure, monitor, and maintain global Wide Area Network (WAN) and Local Area Network (LAN) infrastructure, including Software-Defined WAN (SD-WAN), Multiprotocol Label Switching (MPLS), switches, routers, firewalls, wireless systems, Voice over Internet Protocol (VoIP), Virtual Private Network (VPN), and multi-factor authentication (MFA).Serve as technical lead for network architecture, planning, integration, optimization, and lifecycle management across all supported sites.Coordinate with divisional Information Technology (IT) teams to ensure compliance with corporate standards.Manage and secure network infrastructure through best-practice security controls, including firewalls, Network Access Control (NAC), Virtual LAN (VLAN) segmentation, patching, and ongoing vulnerability mitigation.Monitor system performance, utilization, availability, and capacity.Install, configure, and support servers, Personal Computers (PCs), printers, cabling, time clocks, barcode equipment, and related hardware and software.Troubleshoot and resolve complex network, system, application, and telephony issues.Provide escalation support for enterprise systems and infrastructure.Lead backup, disaster recovery, and system integrity initiatives.Maintain backups and conduct regular recovery testing with continuous improvement.Coordinate third-party vendors and service providers for network services, repairs, warranties, and infrastructure support.Develop and maintain technical documentation, network diagrams, inventories, procedures, and the company knowledge base.Communicate maintenance activities, outages, and service impacts through established communication plans.Provide leadership, mentoring, and technical guidance to IT staff.Support additional company locations as required.Maintain confidentiality of all systems and data.Education and TrainingA bachelor’s degree in information technology, Computer Science, or a related field is required.Certifications such as, but not limited to, Cisco CCNA Routing & Switching, Cisco CCNP Routing & Switching, Cisco CCNA Security, CompTIA, Cisco, Microsoft, and VMware are a plus.Ability to travel to division and plant locations up to 75% of the time on an as needed basis.Willingness to work evenings or weekends when system needs require it.In-depth knowledge of networking technologies and protocols, including but not limited to, TCP/IP, DNS, DHCP, VPNs, VLANs, routing, switching, WAN, LAN, wireless networking, and VoIP systems.Hands-on experience with network architecture, design, and new data center implementations.Experience installing, configuring, administering, and supporting firewalls, network security technologies, and VPN solutions.Strong ability to diagnose and resolve complex hardware, software, network, and telecommunications issues.Strong project management, leadership, and organizational skills.Excellent written, verbal, interpersonal, and customer service skills.Ability to provide effective group and on-on-one technical support and training. Ability to coordinate and manage vendor relationships for hardware repair, warranty services, and network support.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.