Full Time - Client Services Rep

At VCA Parkcrest Animal Hospital, we believe a warm smile, remembering a client's name, celebrating a puppy's first visit, sitting with someone during a difficult goodbye, or walking a bag of pet food to a client's car can leave just as much of an impact as the medicine we practice.

We call it unreasonable hospitality, and it's at the heart of everything we do. Great medicine brings clients through our doors. Unreasonable hospitality is what keeps them coming back.

We're looking for an enthusiastic, compassionate Client Service Representative to join our team! If you love helping people, enjoy working in a fast-paced environment, and aren't afraid to greet a puppy or comfort a nervous pet parent, we'd love to meet you.

They set the tone for every visit and help create an experience that keeps clients coming back year after year.

About Us VCA Parkcrest Animal Hospital has been caring for pets in Springfield and the surrounding Ozarks since the late 1960s. We're a busy, AAHA-accredited, five-doctor small animal hospital offering wellness care, surgery, dentistry, diagnostics, boarding, and grooming.

While we're proud of our medicine and technology, our greatest strength is our team. We believe in building lasting relationships with our clients, supporting one another, and treating every pet like they're our own. What You'll Do As a Client Service Representative, you'll be the first impression of our hospital and play an important role in creating a welcoming experience for pets and their people.

Answering phones, texts, and emails

Scheduling appointments and supporting patient flow

Maintaining accurate medical records

Educating clients on preventive care and hospital resources

Supporting your teammates and helping the hospital run smoothly

Loves people and animals

Enjoys building relationships and making a difference in someone's day

Takes pride in providing exceptional service

Has previous customer service experience (veterinary experience is a plus, but not required)

Schedule Full-time, 3040 hours per week. Most weeks you'll work four shifts. We believe in taking care of our team, so you may occasionally help cover for teammates while they enjoy a well-earned vacation or take time away when they need it.

Rotating 4-hour Saturday shifts

Medical, dental, and vision insurance

Employer-paid life and disability insurance

Career growth and development opportunities

Come help us continue a tradition of compassionate, high-quality veterinary care that's been serving Springfield and the surrounding Ozarks for generations.