Client Service Support Rep

At UniFirst , we Always Deliverfor our customers and our people. Join us as a Route Coverage Specialist, a key service professional integral to the success of our operations. In this role, youll provide exceptional service by stepping in to cover delivery routes when our Route Service Representatives (RSRs) are unavailable. With training on multiple routes, youll ensure our valued customers experience seamless service every time. This dynamic, fast-paced opportunity is perfect for someone proactive, agile, and who enjoys variety.
Learn the ins and outs of multiple routes, including customer-specific details, to provide top-tier service.
Deliver Garments and Product to Customers: Safely load, transport, and unload clean garments, flat goods, and other products to customers along established routes. Collect and secure used or soiled garments and products for return, ensuring timely and accurate service to meet customer standards
Provide Excellent Customer Service: Step in and deliver high-quality service, supporting strong customer relationships through positive interactions and clear communication.
Resolve customer requests independently, using problem-solving skills to ensure satisfaction and maintain customer loyalty.
Accurately manage invoices, conduct inventory audits, and maintain the safety and appearance of your vehicle.
Safety: Follow all traffic laws, safety standards, and company policies to ensure the safety and well-being of yourself, your customers, and the company.
Route Support: Collaborate with the Service and Management Teams to support new account installations, assist RSRs on routes, contribute to rerouting efforts, and collections. You will also have the opportunity to upsell and strengthen customer relationships.
Share customer feedback and potential solutions with location leadership. Stay informed about competitor activity in the local market.
Ability to adapt to changing routes, conditions, and customer needs.
Customer-Centric Mindset: UniFirst is a service-driven company, and as a Route Specialist, youll play a crucial role in ensuring customer satisfaction.
Collaboration & Team Support: While autonomy is key, collaboration within the Service, Production, Sales and Office Department is essential to ensure success.
Autonomy: Work independently while being part of a supportive team that values service excellence and adaptability.

High school diploma, GED, or military service required.
Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
Prior experience in customer service, route sales, or delivery, roles is a plus!
Competitive Compensation: Competitive salary, 401(k) with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
MondayFriday day shift schedule.
Continuous training and growth opportunities.
If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, wed love to hear from you!
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 16,000 team partners who serve 300,000 business customer locations throughout the U.We were included in the top 10 of Selling Power magazines Best Companies to Sell For list and recognized on Forbes magazines Platinum 400 Best Big Companies list.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.
If you require an accommodation during any part of the application process due to a disability or medical condition, please contact us by email at View email address on click.appcast.io Recruiters and/or representatives will not ask job seekers to provide personal financial information when submitting a job application.