Head of Operations Management (m/w/d)

At ACHC, we're more than just a healthcare provider-we're a team that cares about our patients and our communities. As a Federally Qualified Health Center and licensed primary care clinic, we offer a wide range of services to keep families healthy, including medical and dental care, plus specialties like Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry.

With clinics across Fresno, Kings, and Tulare counties, we're proud to make quality care accessible to everyone. The Director of Operations plays a significant role in developing, designing, and improving the systems that deliver the best medical treatment. Provides leadership and direction to health services operations. Responsible for overall clinical operations, including: medical/dental support, Behavioral Health, laboratory management, clinical program contract compliance, immunization program, and community outreach program. Serves as member of the Administrative Staff. Participates in organizational planning, budgeting, and program development.

Medical, Dental, and Behavioral Health, Managers/Supervisors/Director, and Clinical Operations Manager.

Responsible for recruitment of direct reporting personnel, orientation, training, performance evaluation, and disciplinary action when necessary.

Works with Human Resources for recruitment of providers and ensures adequacy of staffing for and coordination of clinic provider's schedule(s) including employed, contracted providers and residents.

Ensures development of department/division managers and supervisor receive instruction/training that is in compliance with training plan, including on the job training to develop department employees. Engaged in the organizational accreditation effort and Patient Centered Medical Home recognition effort.

Strive to eliminate the opportunity for medical error by organizing effective protocols and procedures.

Works with executives to align clinical operations with the organization's overall strategic vision.

Serves as chair of standing operational meetings.

Assures compliance with operational component of contractual obligations; establishes monitoring systems for various programs ACHC is committed to.

Oversight of immunization program.

Assumes responsibility for outreach programs.

Serves as a member of the Administrative Staff.

Develops/revises policies and associated procedures in areas of responsibility.

Ensures regulatory compliance for assigned departments/divisions, and compliance with all workflows, policies, and procedures.

In conjunction with the Medical, Behavioral Health and Dental Directors, and Director of Quality defines the core clinical performance measures and provides oversight for the data collection and reporting system.

Assists in grant (federal, state, and local) application processes.

Participates in strategic planning process.

Participates in clinic site planning and provides oversight of construction/renovation and related activities.

Develops ACHC Incident Command and serves in the role of Incident Commander.

Participates in community health improvement activities in keeping with the mission of the organization.

Travel required.

Master's degree in health/business administration or related field, or five years of relevant management/clinical experience in a healthcare setting and a bachelor's degree in a related field

Five years healthcare experience, ambulatory practice experience preferred.

Experience working at a medical nonprofit preferred.

Computer literate, including Microsoft office suite, medical office management system applications, and electronic medical record.

Due to insurance and regulatory requirements, employee must be 21 years of age or older.

Sufficient to engage with patients and staff in person and by telephone.

Clear verbal communication to convey medical and operational information.

Vision: Visual acuity adequate for reading printed materials and viewing electronic screens.

Occasional lifting and carrying of items up to 10 pounds without assistance.

Frequent standing, sitting, bending, reaching, and other movements typical of a standard workday.

Regular use of hands and fingers for typing, writing, operating tools or equipment, and handling materials.

Medical Insurance

• Dental Insurance
• Life Insurance
• Paid Holidays
• Aria Community Health Center participates in E-Verify.

Aria Community Health Center is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.