Head of Information Security Delivery

You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. The GTM Delivery Analyst is a key member of the Customer Integrations and Implementation team, responsible for assisting customers with the technical implementation of ZoomInfo’s customer-facing solutions.
This is a high-visibility role within an exciting area of the business, with the opportunity to gain domain expertise across all aspects of sales, talent, and marketing intelligence technologies and applications.
Lead complex, enterprise-level implementations as a senior member of the ZoomInfo Integration and Implementation Team, providing expert guidance and strategic support to high-value clients during the deployment of ZoomInfo product solutions within their internal systems.
Maintain expert-level understanding of application integrations within CRM/MAT environments, including Salesforce, Marketo, HubSpot, Eloqua, Microsoft Dynamics, ZoomInfo platform, and emerging solutions.
Engage in strategic dialogue with C-level executives, IT leaders, and technical stakeholders to customize ZoomInfo Integration implementations that align with enterprise business objectives and technical roadmaps.
Deploy expert-level troubleshooting and diagnostic skills to resolve complex technical issues across integrations and platform solutions.
Conduct a root cause analysis for systemic issues and develop preventive measures to enhance overall solution stability.
Identify, document, and escalate product defects and enhancement opportunities to Product Development and Engineering teams, providing detailed technical specifications and business impact assessments.
Train, mentor, and coach Level One and Two Implementation Managers to foster the development of technical skills and the adoption of best practices.
Collaborate with and provide technical leadership to Sales, Client Support, QA Engineering, and Product Management departments on complex client scenarios.
Conduct high-level technical discussions on advanced topics, including email protocols, OAuth/SSO setup, data transformations, CRM workflows, automation frameworks, API, and enterprise process design with both internal and external stakeholders.
Serve as a subject-matter expert on emerging technologies and integration patterns.
Innovation & Continuous Improvement

Proactively identify opportunities to enhance implementation processes, tools, and client experiences.
2+ years of hands-on experience with technical CRM, Marketing Automation implementation, and/or Sales Acceleration platforms in enterprise environments.

• Advanced certifications in Salesforce (Administrator, Advanced Administrator, or Platform App Builder), Marketo Certified Expert, HubSpot Solutions Architect, Eloqua Master, and/or Microsoft Dynamics certifications are strongly preferred but not required.
• Deep technical proficiency across multiple platforms with demonstrated ability to architect complex, multi-system integrations.

Strategic Client Partnership & Leadership

Proven track record of managing high-value, enterprise-level client relationships with exceptional customer service and consultative skills.
Ability to communicate complex technical concepts accurately, with empathy and clarity, to diverse audiences, including C-suite executives, IT leaders, and end users.
Proven expertise in root cause analysis, systems thinking, and the development of innovative solutions to novel technical challenges.
Ability to influence without authority and build consensus across technical and business stakeholders.
Strong written and verbal communication skills, including experience creating technical documentation, training materials, and presentations for various audiences.
Experience facilitating technical discussions and translating business requirements into technical solutions.
Quality & Process Excellence

Meticulous attention to detail with unwavering commitment to quality and accuracy in all deliverables.
Process-oriented mindset with experience developing and implementing best practices, standards, and quality assurance frameworks.
Proactive approach to identifying risks, preventing issues, and continuously improving implementation methodologies.
Bachelor's degree in Computer Science, Information Systems, or related field preferred (or equivalent experience).
Experience with project management methodologies (Agile, Waterfall) and tools (Jira, Asana, etc.).
Familiarity with data governance, security compliance (SOC 2, GDPR), and enterprise architecture principles.
Self-motivated with the ability to manage multiple complex projects simultaneously while maintaining high standards.
Ongoing training to help you grow

• Market-leading product offering (check our long list of G2 awards)
• Comprehensive Medical, Dental, and Vision
• Eligibility for Future Equity Awards
• Optional add-ons such as pet insurance, legal service support, and more!

This role is a hybrid position, with the option to work from home on Mondays & Fridays. The US base salary range for this position is $85,000 to $93,000, plus annual bonus and benefits.
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience, and/or training. Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.
$GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
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ZoomInfo may use a software-based assessment as part of the recruitment process. ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.