Head of Operations Management (m/w/d)

The Operations Manager is responsible for the day-to-day operations of multiple depots and related customer base including production scheduling, workforce planning, general property maintenance, safety training, new hire training/onboarding and adherence to local, state, and federal regulations (DOT, etc.).

Oversee and responsible for operations across five or more depots , ensuring consistent execution of NuCO2 policies, safety standards, and service expectations.

ensure each depot maintains strong supervisory practices, effective onboarding, and performance management.

Address escalated employee issues, support corrective actions, and ensure staffing levels meet operational needs in partnership with HR.

Validate new hire onboarding effectiveness and successful job performance.

Operational Oversight & Compliance

Monitor KPIs, safety compliance, route performance, and service productivity across all depots.

Ensure adherence to OSHA, DOT, and company standards through regular audits of vehicles, equipment, and facilities.

Validate payroll accuracy and administrative processes across locations.

Driver, Fleet & Field Performance Management

Ensure all depots maintain DOT Hours of Service (HOS) compliance and driver training standards.

Review fleet telematics data to identify trends, optimize routing, and improve driver performance.

Conduct periodic field visits to observe service quality, driving behaviors, and adherence to SOPs; Oversee hazard identification, incident review, and risk mitigation efforts across all facilities.

Ensure consistent implementation of safety procedures and corrective actions.

Validate compliance with SOPs for installations, service work, and equipment handling.

Review operational reports to ensure route completion, service quality, and compliance across the area.

Identify systemic issues and implement process improvements to enhance efficiency, safety, and service consistency across all depots.

Ownership of people development through ride days and field time

High School Diploma required; associate or bachelor’s degree preferred.

Minimum five years of supervisory or operational leadership experience, preferably in logistics, distribution, or industrial operations.

Experience managing multiple locations or large teams strongly preferred.

CDL preferred.

Proficiency with UltiPro, inventory management systems, and Microsoft Office Suite.

Experience with Field Service Management (FSM) software or similar operations system.

Strong mechanical aptitude and comfort working in industrial environments.

Demonstrated ability to lead safety programs and maintain OSHA/DOT compliance across multiple sites.

Safety & Quality Expertise

Proven ability to drive safety engagement, lead incident reviews, and enforce risk mitigation practices.

Experience conducting field audits, quality spot checks, and performance assessments with actionable follow ‑ up.

Experience with fleet telematics (Samsara or similar).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities