Salesperson for Retail Sales

GENERAL PURPOSE OF JOB: Sales Associates at Dunn-Edwards deliver customer service that offers a distinctive shopping experience for both homeowners and professionals. Your responsibilities as a Sales Associate include demonstrating outstanding customer service and selling skills, continuously learning about the coatings industry, keeping the sales floor stocked with merchandise, organizing the sales floor and stock areas, and building trusted partnerships with our painting professionals.

Sales Associates interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions. The Sales Associate is responsible for upholding Dunn-Edwards store vision of fast and reliable service, while ensuring that the store is well stocked and maintained. Sales Associates continuously learn about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.

Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs

Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations

Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand

Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale

Clean and maintain all areas of store and equipment as assigned

Assist with maintaining proper merchandise inventory levels

The ability to stock and merchandise products according to planogram

Customer Focus, Attention to Detail, Problem Solving, Initiative and Teamwork

Four years of High School with diploma or GED equivalent; LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization. Read and write English for safety purposes.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to operate a Point of Sales system and complete cash transactions with financial accuracy.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. CERTIFICATES, LICENSES, REGISTRATIONS: None.

This job will require general computer knowledge, mathematical experience and customer service skills.

Store and outside sales positions may have physical requirements that include, but are not limited to: Lifting items such as sundries or containers of paint weighing from 5 to 75 pounds; use of electronic equipment including computers, point of sale devices, communication devices; driving a large delivery truck/vehicle; active construction sites; interactions with customers, both face-to-face and on the telephone; interaction with customers relating to color; Opening shifts may start as early as 5:00 am. Closing shifts may end as late as 6:30 pm. Workdays vary depending on location; Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.