Head of Service Management

MobilityWorks is dedicated to serving individuals with disabilities by offering wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our mission is to empower wheelchair users with the mobility, independence, and personal freedom they seek. MobilityWorks is currently in search of a Service Manager. We prioritize a healthy work-life balance with regular business hours, allowing you to spend more quality time with your family or engage in your favorite activities. At MobilityWorks, we firmly believe that each team member is a valuable asset, and we highly appreciate the skills, dedication, and contributions of every member of our team. Daily review of the schedule in SalesForce.
Scheduling all production, service, and maintenance tasks.
Coordinating incoming production jobs with the sales team and notifying them about scheduling, delivery, and installation demos.
Thoroughly reviewing all files before commencing installations, including approving hours, applications, fitting times, alignment requirements, and parts concerns.
Documenting serial numbers in the files and completing any necessary warranty cards during the production process.
Managing all aspects of customer write-ups and interactions, including pre-printing orders using the service scheduler.
Monitoring stock units and daily posting of labor times in DSI for ongoing jobs.
Scheduling and conducting monthly service meetings involving all technicians and the general manager.
A high school diploma or GED.
2-3 years of experience in automotive repair management.
Proficiency in electrical and/or automotive wiring.
Exceptional customer service skills and prior experience in this area.
A desirable work-life balance with operating hours from 8 AM to 5 PM, Monday to Friday, with no late nights or weekends.
Medical, dental, and vision insurance plans.
Flexible spending accounts.
8 paid holidays, personal time off, and social responsibility time.
Employer-paid benefits, including a tuition reimbursement program, employee assistance program, life and disability insurance.
401(k) retirement plan
We strongly encourage military veterans to apply, and we celebrate diversity!