Head of Client Support Services

Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment. 24% bonus potential
~ A comprehensive benefits package that supports your well-being. When you join RDO Equipment Co., you'll become part of an industry-leading team providing a world-class experience for customers who do vital work. We deal in iron from the world's leading equipment and technology manufacturers, but we're a people business first. Join RDO Equipment Co. where you'll enter a team of people passionate about heavy construction machinery, parts and service. The teams in our Mountain Construction stores supply and service machinery from manufacturers like John Deere, WIRTGEN Group and Topcon. This machinery is vital to progress in industries like mining, construction and oil and gas. Join our team and make an impact on your community and beyond.
Managing Work Orders: Staying on top of work orders is key. Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
Customer Service Skills: You're passionate about delivering top-notch customer experiences.
Tech-Savvy: You're confident using computers and quick to learn new systems.
Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
Communication: You express yourself clearly, both in writing and in conversation
Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
New facility: Salt Lake City team members work out of a state-of-the-art facility overlooking the Rocky Mountains.
We talk daily about training needs and encourage our team to continually grow.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities