Head of Services - Support and Managed

We are looking for a talented Service Supervisor to join our team in Service in
West Sacramento, CA.

In this role, you will make an impact in the following ways:

* Drive efficient service execution by scheduling and coordinating Technician
workloads to meet customer timelines and maximize shop productivity.
* Align repair plans with approved customer quotes, ensuring Technicians
clearly understand scope, timelines, and quality expectations.
* Elevate team performance by coaching Service Technicians and Team Leaders,
delivering regular feedback, and supporting professional development.
* Serve as the first line of technical support, quickly resolving issues or
escalating complex problems to minimize downtime and ensure timely repair
completion.
* Optimize service operations by managing materials, equipment, and labor
resources to ensure safe, high-quality, and cost-effective execution.
* Strengthen customer trust by reviewing quotes for accuracy, proactively
communicating repair status, and resolving warranty or service-related
concerns.
* Improve operational outcomes by monitoring open repairs, removing barriers to
completion, and driving adherence to committed delivery schedules.
* Advance continuous improvement and customer satisfaction by analyzing
performance metrics, refining processes, and building strong relationships
with key customers.

Cummins is an equal opportunity employer. Our policy is to provide equal
employment opportunities to all qualified persons without regard to race, sex,
color, disability, national origin, age, religion, union affiliation, sexual
orientation, veteran status, citizenship, gender identity, or other status
protected by law.