Training and Development Facilitator

The Training Specialist I supports the design, development, and delivery of training programs that enhance employee performance, communication, and operational effectiveness. This role primarily focuses on developing and delivering training for security officers and security leadership, with an emphasis on skill development, leadership training, and programs that strengthen safety operations. The role is responsible for creating engaging learning content, facilitating training sessions, and supporting the administration of learning systems. The ideal candidate is a self-starter who can quickly translate business needs into high-quality training materials and deliver content across multiple formats.

Key Responsibilities

Curriculum Design and Development

Research, design, and develop training content across a variety of topics, including effective writing, customer service, security best practices, leadership development, succession planning, and new hire orientation

Develop training that supports frontline security operations, safety awareness, and leadership effectiveness

Create facilitator guides, participant materials, job aids, and presentations

Ensure content is clear, engaging, and aligned with organizational standards

Revise and update existing training materials based on feedback and business needs

Facilitation and Delivery

Facilitate training sessions for security officers, supervisors, and leadership in in‑person, virtual, and hybrid environments

Adapt delivery style to meet the needs of frontline employees and operational leaders

Lead engaging, interactive sessions that promote participation and knowledge retention

Learning Systems and Administration

Support the administration and maintenance of the Learning Management System (LMS)

Upload, assign, and track training content and completion records

Build and manage Smartsheet trackers, training calendars, and reporting tools

Assist with scheduling, logistics, and coordination of training sessions

Evaluation and Continuous Improvement

Develop surveys, assessments, and feedback tools to measure training effectiveness

Conduct basic needs assessments to identify skill gaps and training opportunities

Analyze feedback and data to improve training programs and materials

Additional Responsibilities

Support training logistics, including setup, materials preparation, and inventory management

Lift and transport training materials and equipment (up to 50 lbs) as needed

Manage multiple projects and meet tight deadlines in a fast‑paced environment

Provide general administrative support related to training operations

Requirements

Required Qualifications

Bachelor’s degree in Education, Human Resources, Communications, or a related field preferred; relevant professional experience may be considered in lieu of a degree

1–3 years of experience in training, teaching, facilitation, or instructional design

Strong writing, editing, and communication skills

Proficiency in Microsoft Office (PowerPoint, Word, Excel)

Experience creating presentations and training materials from scratch

Ability to facilitate training for a variety of audiences

Strong organizational skills and attention to detail

Ability to manage multiple priorities and meet deadlines

Preferred Qualifications

Experience working in environments where safety, customer experience, and professionalism are critical (e.g., security, retail, hospitality, healthcare, or property management)

Experience developing or delivering training for service‑based or public‑facing roles

Familiarity with security operations, safety protocols, or related field training

Experience with Learning Management Systems (LMS) and course administration

Experience using Smartsheet or similar project management tools

Familiarity with eLearning authoring tools (Articulate Rise 360, Storyline, etc.)

Experience editing reports, professional documents, or instructional materials

Experience creating surveys, assessments, and evaluating training effectiveness

Work Environment

Combination of office, classroom, and field environments

Requires in‑person facilitation and occasional travel between locations

Ability to lift up to 50 lbs of training materials or equipment

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