Head of Programme Management

This position is remote; The National Grants Management Association (NGMA) is actively recruiting for a Certification Program Coordinator to support the Certified Grants Management Specialist (CGMS) program and operational duties. This role reports directly to the Senior Director of Operations and Certification and plays a critical part in ensuring a high‑quality candidate experience, maintaining the integrity of the certification process, and supporting the visibility and growth of the CGMS program.
The Certification Program Coordinator provides day‑to‑day operational support for CGMS candidates, certificants, volunteer leaders, and vendors. Responsibilities include customer service, application audits, exam administration coordination, marketing support, sponsor engagement, and administrative support for the Certification Council and CGMS committees. The role also provides overflow customer service support for NGMA’s general membership and program inquiries.
Serves as the primary point of contact for CGMS candidates and certificants, providing timely, accurate, and customer‑focused support.
Manages the CGMS inbox, responding to inquiries related to eligibility, applications, exam scheduling, renewal requirements, and policies.
Conducts application audits, including verification of experience, education, and documentation.
Maintains accurate candidate and certificant records in NGMA’s systems, ensuring data integrity and compliance with accreditation standards.
Serves as a liaison to the exam provider and other certification‑related vendors, ensuring smooth operations and timely issue resolution.
Assists with contract management, invoicing, and documentation related to certification vendors and sponsors.
Provides administrative and logistical support to the Certification Council, CGMS task forces, and related volunteer groups.
Prepares meeting materials, drafts minutes, tracks action items, and supports follow‑up activities.
Assists with policy updates, program documentation, and accreditation compliance tasks.
Assists with the development of presentations, reports, and informational materials for internal and external audiences.
Provides overflow customer service support for NGMA membership, events, and general inquiries.
Supports NGMA’s Annual Grants Training and other major events as needed, including onsite or virtual assistance.
Works alongside the operations and technology teams to ensure accuracy of customer data, registration information, and reporting.
Completes other special projects assigned by the Executive Director or Senior Director of Operations and Certification.
You may be the ideal candidate if you thrive in fast‑paced, mission‑driven environments where your work directly contributes to professional excellence in the grants management field. Bachelor’s degree required.
Minimum of two years of professional experience in certification, credentialing, governance or related program administration.
Experience in customer service, program coordination, or candidate support roles.
Familiarity with certification or testing programs (preferred but not required).
Strong writing, editing, and communication skills with a customer‑service orientation.
Demonstrated ability to organize, prioritize, and manage multiple tasks with accuracy and timeliness.
Experience working with databases, CRM systems, or certification management platforms.
Ability to travel out of state and overnight as needed (anticipated 2 times per year).
Advanced computer proficiency, including Microsoft Office Suite, PowerPoint, and Zoom Meetings.
Vision – Thinking about or planning the future with imagination and wisdom.