Head of Business Operations - Remote

Scale Bank is looking for a collaborative, hands-on manager to drive operational excellence and deliver an exceptional client experience!
This role is a working manager, responsible for providing oversight and direction for the Banks back-office deposit and payments operations team while also contributing directly to daily processing, ensuring consistent workflow, accurate execution, and strong service levels. The position partners closely with other departments to support new products, system enhancements, and cross-functional initiatives while ensuring operations remain compliant with applicable laws, regulations, and Bank policies.
Efficient and effective operations
Driving operational excellence and continuous improvement culture
Operational risk mitigation and controls and adherence to standards
Efficient and effective operations

Oversee and participate in daily operations of deposit operations team, business services, and mortgage warehouse operations function.
Ensure positive customer experience.
Driving operational excellence and continuous improvement culture

Understand each product and processes and seek process changes/improvements to support efficient processing.
Lead continuous improvement culture and serve as a role model
Operational risk mitigation and controls and adherence to standards

Ensure all client interactions and transactions comply with relevant laws, regulations, and company policies.
Conduct regular quality checks to identify and mitigate risks.
Establish processes and procedures to effectively manage and track quality control, reduce exceptions, and ensure proper compliance with laws, regulation, and Bank policy.
Provide training and resources to the team to ensure procedures adhere to policy; and collaborate with other departments to mitigate risk.
Promote a culture of high performance and continuous improvement
Monitor staff performance, conduct annual reviews, develop goals for individuals, assign accountabilities, set objectives.
Delighting my customers
Bachelor's degree or equivalent experience required

• Proven leadership ability with a track record of driving team performance and business results
• Knowledge of banking products and regulations preferred, including ACH/NACHA, Fedwire, check/UCC, positive pay, and remote deposit
• Strong analytical and problem-solving skills with the ability to make sound recommendations based on data
• Process improvement mindset with the ability to identify inefficiencies and drive continuous improvement
• Strong project management skills, including planning, prioritization, and resource management
• Creative thinker who can develop innovative solutions and achieve shared goals