Head of Operations Management (m/w/d)

We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges around the world.

We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges around the world. Posh enables anyone to build an IRL community based on shared interests, while connecting consumers with the communities of people just like them. Founded by event organizers who were frustrated with the growing loneliness epidemic and the tools available to build their own event brand, we’ve built the ultimate platform for launching, monetizing, and finding IRL communities of people just like you. In just 6 years, Posh has grown to a team of 70, expanded to 10M+ users, secured $70m in venture funding, and facilitated over $400M in transactions.

As Director of Revenue Operations, you’ll be the operational architect behind Posh’s Go-To-Market organization, owning the systems, processes, planning, and data that allow Sales, Community, Customer Success, Account Management, Marketing, and Support to operate as one revenue engine. You’ll own sales planning, forecasting, pipeline management, CRM architecture, GTM systems, and cross-functional processes across the customer lifecycle. You’ll partner closely with the VP of Revenue and GTM leaders to ensure every team has clear goals, clean data, the right coverage, and the operating infrastructure required to hit them. You’ll manage a 3 person team across Revenue Operations, Enablement, and GTM Engineering, while building the processes and systems required to support Posh as we scale.

This is an in-person position at our SoHo, NYC office.

Own annual and quarterly planning across quotas, capacity, headcount, territories, coverage, and pipeline requirements.

Make post-sale performance measurable: Partner with Customer Success and Account Management on NRR, churn, product adoption, renewals, book distribution, capacity planning, compensation, and hiring forecasts.

Own the GTM systems and data foundation: Set the strategy for CRM, forecasting, prospecting, enablement, reporting, automation, and AI while ensuring data is clean, reliable, and decision-ready.

Make forecasting and pipeline management predictable: Own forecasting, pipeline inspection, CRM hygiene, and operating rhythms so leadership has clear visibility into performance, risk, and next actions.

Build and improve the processes behind qualification, routing, handoffs, renewals, deal velocity, and ownership across Sales, Customer Success, Account Management, Marketing, and Support.

Create a measurable Community Marketing-to-Sales funnel: Lead Revenue Operations, Enablement, and GTM Engineering while driving adoption of the systems and processes needed to scale.

7+ years of experience across Revenue Operations, Sales Operations, or GTM Strategy, including experience leading teams in a high-growth environment

Deep experience owning sales planning, forecasting, pipeline management, and capacity planning across quotas, headcount, territories, coverage, and pipeline requirements

Experience building operational infrastructure across the full customer lifecycle, from Marketing and Sales through Customer Success, renewals, retention, and expansion

Strong CRM, data, and GTM systems expertise, with the analytical ability to turn messy data into clear recommendations and operating decisions

Strong cross-functional leadership and a builder mentality, with experience driving change across Sales, Customer Success, Account Management, Marketing, Finance, Product, Data, and Support

Experience implementing or migrating major CRM, Customer Success, or GTM platforms.

Experience building Revenue Operations functions or teams from an earlier stage of maturity.

Posh provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Posh is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability

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