Medical Receptionist/Front Desk Healthcare

Job Description
Medical Front Desk Receptionist
Job Description
The Medical Front Desk Receptionist serves as the first point of contact for patients and visitors, delivering excellent customer service while supporting the daily administrative operations of the clinic. This role is responsible for managing patient flow, handling scheduling, and ensuring accurate documentation and communication within the office.
Key Responsibilities

Greet and check in patients in a professional and friendly manner
Schedule, confirm, and manage patient appointments efficiently
Answer and direct incoming phone calls, responding to inquiries promptly
Verify patient information, including insurance and demographic details
Collect co-pays, process payments, and maintain accurate financial records
Maintain and update electronic medical records (EMR) with accuracy and confidentiality
Coordinate patient flow to minimize wait times and ensure smooth office operations
Communicate with medical staff regarding patient needs and scheduling updates
Handle incoming and outgoing correspondence, including emails, faxes, and mail
Ensure front desk area is clean, organized, and welcoming
Assist with administrative tasks and other duties as needed
Qualifications

• High school diploma or equivalent required; additional healthcare or administrative training preferred
• 1-3 years of experience in a medical office or customer service environment
• Knowledge of medical terminology and front office procedures preferred
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Professional demeanor and commitment to patient confidentiality
• Basic computer proficiency and familiarity with office systems

Office or clinical setting
Fast-paced, patient-focused environment requiring strong multitasking skills

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -062026-424901