Graduate Administrative/Professional

Administrative Assistant
Excellent single/family health, vision and dental with 70% employer contribution & 401K.
With more than 25 years on the front lines of the battle for economic justice, the Neighborhood Assistance Corporation of America (NACA) fights on behalf of working people against predatory lending practices, and ensures that its Members can build strong, stable neighborhoods through affordable homeownership. NACA is growing its local offices nationwide and significantly increasing the number of people and communities it serves with its extraordinary mortgage programs.
Customer Service: Answer the phone, welcome Members, and address Member issues and questions to ensure outstanding customer service. Policy Administration: Process new hires. Communicate and reinforce NACA policies and procedures and monitor adherence. Maintain a professional and positive work environment while remaining alert to potential risks.
Office Logistics: Manage office space with attention to efficient operation, attractive environment to Members and health and safety concerns.
HBW Attendance Forms: Complete data entry within 72 hours after the workshop.
Works effectively with Members and NACA staff with ability to communicate effectively verbally and in writing with the utmost sensitivity to confidentiality and a "need to know" work ethic. Professional Skills: Detail oriented and well organized, ability to work under pressure, ability to work independently with only general supervision, and strong problem-solving skills. Understanding of his/her own strengths and weaknesses as well as when to seek assistance.
Customer Service: Has a highly developed sense of integrity and commitment to customer satisfaction, as well as strong interpersonal skills, to provide top-level customer focused services at all times. Able to understand, anticipate and address customer needs and handle customer concerns in a sensitive and professional manner.
Computer Skills: Strong data entry and typing skills with ability to work with NACA's software to accurately complete documentation and data entry for efficient and paperless counseling.
Mission Driven: Energy and enthusiasm for NACA's mission of affordable home ownership for all, addressing mortgage discrimination and fighting for economic justice. to 5:30 p.m. weekdays, plus some weekends. The salary range is between $27,040 and $31,200 based on a determined hourly rate plus overtime, with consideration of experience.
Bachelor's or Associate's degree Preferred
High School Graduate or Equivalency Required
Mortgage and/or real estate courses - Preferred

Two (2+) years of Administrative experience required

Strong customer service skills.
Ability to work independently with minimal supervision.
Ability to speak languages other than English a plus. NACA strongly encourages applications from minority and bilingual candidates

NACA is a national non-profit homeownership, HUD-certified housing counseling and community advocacy organization. We are a high-profile organization whose affordable mortgage programs and community advocacy are frequently featured in the national, international and local media. We are hiring many additional staff for existing and new offices nationwide, local organizers, and directors based in the Boston corporate office. NACA is the premier homeownership and advocacy organization that is both respected and feared. Started in 1988, NACA has a strong track-record of successful advocacy against predatory and discriminatory lenders. NACA's success is a result of its aggressive, confrontational advocacy. NACA has revolutionized mortgage lending with its mortgage programs and advocacy. NACA continues its aggressive advocacy for working people and communities in the fight for economic justice and affordable homeownership for all. In addition to affordable homeownership, this includes taking on issues such as student debt, tax equity, voter access and other economic justice issues.
In addition to its advocacy efforts, NACA has established the national standard for homeownership programs. By basing its mortgage underwriting criteria on homebuyers' overall circumstances and not on traditional risk-based pricing or credit scores, NACA provides broad access to its best-in-class mortgage a mortgage with no down payment, no closing costs, no fees, no requirement for perfect credit and always at a below-market, fixed interest rate. NACA has $13 billion in mortgage commitments from the country's largest lenders to support this program.
Renovations For Purchase Program homebuyers whose property is in need of repairs, NACA's Home and Neighborhood Development ("HAND") department assists them throughout the repair and renovation process.
Homeowner Assistance For Purchase Program homeowners who experience financial difficulties, NACA's Membership Assistance Program ("MAP") provides services including mortgage modifications, payment agreements and financial assistance to help avoid foreclosure.
Home Save For homeowners with an unaffordable mortgage, NACA is the largest and most effective program in providing affordable solutions to over 250,000 at-risk homeowners nationwide. NACA has been able to restructure unaffordable mortgages by permanently reducing interest rates and reducing outstanding principle balances to achieve affordable mortgage payments.
Application Process:
Applicants must complete the application at NACA is an equal opportunity employer. Minority and bilingual individuals, particularly those who