Referral Care Specialist

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.
Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.
Patient and Community Focus and Collaborate
Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
demographics, referrals, authorizations, billing codes, diagnoses information, etc.
Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
Provides clerical support for the practice. Orients and serves as a resource to new employees regarding department policies and procedures.
Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
Travel to satellite offices to perform duties may be required.
Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.
Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
Two years experience in a physician’s medical office practice.
Proficient in English language and computer appointment scheduling skills;.
Familiarity with medical office procedures and medical terminology.
m-f 8:30- 5:00 pm Work Shift: