Customer Service Host/Hostess/Greeter

Herms Boston Boutique Greeter/Host

The Herms Boston Boutique opened in 1988 and focuses on providing extraordinary service to clients as a part of the Northern Region. This position will report to the Operations Manager and will primarily work within the fast-paced sales team to support the client experience.

The Greeter/Host is responsible for greeting customers as they enter the store and assisting them by determining the nature of their visit and directing them throughout the store. This position is stationed at the entrance to the store to warmly greet clients as they enter the boutique.

About the Role:

Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique

Serve as the Host of the boutique and model the company vision of providing extraordinary service to all

Be curious and take a genuine interest in the client's needs and expectations, guiding them to the appropriate location of merchandise or member of the team

Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure

Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection

Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations

Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts

Demonstrate generosity and anticipate client's needs: umbrella storage, assisting boutique guests with beverage service, and escorting clients to the door or car with shopping bags as necessary

Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service

All other duties assigned by supervisor

Supervisory Responsibility: NO

Budget Responsibility: NO

Decision Making Responsibility: NO

About You:

Communication skills must be strong, and approach must be gracious and warm

Excellent customer service skills are required with a friendly attitude for all interactions with clients

Similar experience in the Customer Service, Retail, or Service sector

Ability to work a flexible schedule according to needs of the business

Demonstrates attention to detail and keeps personal workspace organized

Ability to provide basic information about the neighborhood, store services and other customer inquiries

Knowledge of languages in addition to English is a plus

Verbal and written communication skills; handles telephone and face to face interactions effectively and professionally

Solid knowledge of Microsoft Office (Word, Excel, PowerPoint)

High-touch customer service standards and hospitable approach

Proactivity in taking care of customers in a calm, professional, and polite manner

Versatility and priority management

High attention to detail

Enthusiasm, self-confidence, and motivation

The hourly rate for this position is $23.00 to $25.00. Actual rates are determined based on the job, location, and individual experience.

Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Herms