Head of Client Support Services

Headquartered in Washington, DC, Versar Global Solutions provides full mission lifecycle solutions for challenges faced by our government and commercial Customers in the natural, built, and digital environments. With team members around the world and a rich legacy spanning more than 50 years, Versar Global Solutions delivers a broad array of planning, analysis and risk management solutions, project and program management, operations and maintenance services, and information technology applications for environmental management and remediation projects, mission critical facilities and installations, and in support of readiness and contingency operations.

Versar is currently seeking a Service Manager to join our team. The successful candidate will oversee day-to-day facility operations and maintenance of buildings that require a combination of dedicated in-house staff and subcontractor-based servicing approaches. This position requires practical skill and knowledge in skilled trade areas including electrical, structural, security access and monitoring.

Ensures federal, state, local and corporate policy and regulatory compliance

Manages and oversees facility specific operations and maintenance processes and procedures overseeing day-to-day performance of various on-site work crews

Coordinates with client to ensure acceptable level of impact on production while performing maintenance and construction activities

Acts as primary customer contact to review schedules and cost and technical performance.

Ability to use a Computerized Maintenance Management System to create, assign, and track work orders (Nuvolo)

Plans, coordinates and monitors the renovation and modification of existing facilities

Develops and implements facility specific operations and maintenance processes as required

Responsible for the cost, schedule, and technical performance for the facility under the manager's control including responding to urgent and emergency situations

Monitors facility and services metrics, identifying and evaluating emerging issues, and making recommendations to ensure performance to standards are achieved

Identifies the need for vendors and subcontractors and coordinates requirements

Establishes an inventory strategy that ensures adequate supplies are available to support routine preventive maintenance including long lead items

Provides direction, development, and coaching to employees

Supports the preparation of proposals in response to site-specific RFPs; operating budgets and financial terms/conditions of contract.

Able to enforce company and Union agreement policy on progressive discipline

Serves as liaison with contractors, architects, engineers, regulatory agencies, material and equipment suppliers, and other parties as required

Ensures employees are current in skill and regulatory training, ensuring all activities comply with safety and health regulations, maintaining a safe working environment

Conduct regular inspections of assigned work areas for completed projects to ensure work meets company standards

At least 5 years' technical training and/or job-related experience in facility operations and maintenance overseeing daily operations of teams of varying skill sets and levels

Successful candidate must have a proven track record in work team management, schedule management, and customer relations

Extensive knowledge and experience in facility operations and maintenance

Must be proficient in English, both written and verbal, to ensure effective communication and collaboration.

Comply with company drug and alcohol policy.

Versar Global Solutions provides the compensation range and general description of other compensation and benefits that the Company in good faith believes it might pay and/or offer for this position based on the successful applicant's education, experience, knowledge, skills, and abilities in addition to internal equity and geographic location. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.

Versar Global Solutions is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

Versar Global Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company operates. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Versar Global Solutions expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran.