Head of Operations & Business Management

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

Join Gilead and help create possible, together.
The HR Shared Services (HRSS) Global Operations Leader is accountable for delivering world-class HR shared services with a focus on vendor management, content management, reporting and analytics, training and quality. This role is responsible for driving standardization and consistency across the global service delivery model, advancing operational excellence and continuous improvement, ensuring HRSS projects are progressing and delivered, and serving as a strategic business relationship leader with HR Business Partners (HRBP) and Centers of Excellence (COEs). The position requires a collaborative, results-oriented leader dedicated to elevating HR service delivery and fostering strong partnerships across the organization.

Vendor Management: Oversee global vendor relationships, ensuring performance, compliance, and value delivery. Partner with Procurement to lead contract negotiations, manage service level agreements, and monitor vendor effectiveness to optimize HR service outcomes.
Content Management: Ensure and maintain consistent, accurate, and accessible HR content across platforms to support the HRSS teams. Ensure content is effective and supports employee and manager self-service.
Direct the development and delivery of HRSS reporting and analytics. Provide actionable insights to leadership, support data-driven decision-making, and track key performance indicators for continuous improvement.
Training and Quality: Design and implement global training programs to enhance HRSS capabilities. Lead quality assurance initiatives, monitor service delivery, and drive process improvements to maintain high standards.
Champion the adoption of standardized processes, tools, and policies across regions. Operational Excellence & Continuous Improvement: Partner with HRSS Regional Leads with the support of Operational Excellence team to identify opportunities to streamline operations, increase efficiency, and deliver superior employee experiences. Foster a culture of innovation and continuous improvement within HRSS.
Global Project Leadership: Ensure global HRSS projects are in alignment with business goals, stakeholder engagement, and successful delivery within scope, timeline, and budget with support from PMO team.
Business Relationship Management: Serve as a strategic liaison with HRBPs and COEs to support successful delivery of annual programs and key projects. Build collaborative partnerships, understand business needs, and ensure HRSS solutions and technology support organizational objectives.

Strong knowledge of HR administration and HRIS.
Solid knowledge of HR systems and Excel experience.
Effective leadership and customer service skills. Bachelor's degree with 12+ years of relevant experience in HR/HR Operations or 10 years of relevant experience with a master's degree.
2 or more years of experience in setting up/managing HR shared services operations for a Shared Services delivery organization.
Build, manage and motivate an effective and efficient, customer-focused HR Shared Service team across North America or Europe.
Oversee the development, implementation and improvement of global and country-specific employee policies and practices and ensure compliance with all statutory regulations.
Ensure smooth implementation of end-to-end employee lifecycle HR processes including New Hire Integration, Relocations, Leaves and Exits, Tuition Reimbursement, Employee Records, and others.
Ensure consolidation and consistency of key HR processes and policies applicable to the region of responsibility.
Handle special projects, as assigned with broad discretion and autonomy in decision making.
Present analyses and recommendations to key stakeholders within and outside of Human Resources.
Create Inclusion - knowing the business value of diverse teams, modeling inclusion, and embedding the value of diversity in the way they manage their teams.
•Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential. Empower Teams - connect the team to the organization by aligning goals, purpose, and organizational objectives, and holding them to account. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans*.
Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, sex , age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact View email address on gilead.yello.co for assistance.

Gilead Sciences will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, (c) consistent with the legal duty to furnish information; We promote and support individual differences and diversity of thoughts and opinion.

For Current Gilead Employees and Contractors:
Please apply via the Internal Career Opportunities portal in Workday.