Head of HR Services (m/w/d)

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money- we're here to move our global customers forward.

We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

We are looking for an experienced, people-focused Workplace Services Manager to lead facilities operations and employee experience for our North America offices. You will work from our Seattle corporate headquarters and report to the Krakow-based Senior Workplace Manager.

You will lead teams and vendors to reliably deliver, high-quality workplaces and related services, creating an experience Remitlians don't want to miss. You will ensure safe, secure, and empowering environments while applying global standards with thoughtful local execution.

Develop and support workplace staff both locally and remotely.

Provide multiple locations with high-standard operations and services.

Manage full vendor lifecycle, including selection, onboarding, performance management, and contract oversight.

Improve financial performance, through budget control, cost reduction and efficiency.

Champion health, safety, and security to ensure all sites meet all related standards and regulations, serving as a primary planner and escalation point.

Set the tone and accountability for a welcoming, engaging and responsive workplace experience for local and visiting Remitlians.

Collaborate across the company with partner teams such as IT, HR, Recruiting, Finance, Accounting, and senior leadership to deliver shared goals.

Partner with the Global Real Estate team on space planning, office moves, reconfigurations, renovations, and fit-out projects.

Work with IT and HR to provide a seamless onboarding experience for employees.

A Bachelor's degree in Facilities Management, Business Administration, or a related field, or equivalent practical experience.

7 years' experience in facilities or workplace services management, with a track record in a corporate office environment.

3 years' experience leading multi-site operations, with demonstrated ability to manage teams and standards across geographically distributed locations.

3 years' experience managing service vendors and commercial facility providers, including contract negotiation and service-level performance management.

3 years' of project management experience, delivering medium-to-large projects such as office fit-outs, relocations, or reconfigurations.

Operational knowledge of building systems, workplace operations, maintenance practices, and compliance requirements for office health, safety, and security.

Experience managing budgets and reporting financial and operational performance.

Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered, as well as other financial benefits and total compensation components offered with this role. #Flexible paid time off

Health, dental, and vision + 401k plan with company matching

Paid parental, medical, military and family care leave

Employee Stock Purchase Plan (ESPP)

For corporate team members, we have an in-office expectation of at least 50% of the time monthly, typically achieved by coming in three days a week. This creates a consistent, meaningful overlap that supports team norms and business needs. These intentional in-office moments are vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

#