Head of Operations **URGENT**

Operations Manager

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who will share a passion for helping transform our business. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates – driven by our vision to inspire people through golf and tennis.

The Operations Manager (OM) is a proficient leader in operations, processes, and efficiency. They are pivotal in delivering a consistent Customer experience by managing product presentation, availability, pricing accuracy, and signage on the sales floor. Expected to assume ownership of their designated departments, this role undertakes comprehensive management responsibilities for their Associates, ensuring promptness, efficiency, and inventory accuracy for both in-store and e-commerce merchandise. The Operations Manager oversees critical business enablers such as labor budgets, store expenses, and shrink goals, while meticulously maintaining and optimizing inventory accuracy, store supplies, vendor relationships, technology, and facilities. They execute vital administrative tasks including but not limited to timesheet approvals, time-off requests, shift swaps, time and attendance record-keeping, inventory adjustments, and other documentation in accordance with established policies and procedures.

Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty.

Plan and prepare, in partnership with SLT, weekly retail and STUDIO Associate schedules according to state and local labor requirements, Associate availability, Workforce Engagement SOP, and budget considerations.

Train all new Associates and Store Leaders on the scheduling process and Workforce Management system navigation.

While demonstrating a culture of ethical conduct, safety, and compliance.

Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team.

Report any issues and requests to SSC Partners by submitting a ServiceNow Ticket, taking full ownership of all Store ServiceNow tickets from initiation to resolution. Strategically plan weekly/monthly/quarterly workload to support business priorities by leveraging all workload planning tools to deliver a consistent Customer experience at each location.

Maintain the Company's Operational and Merchandising Standards through consistent evaluation of the sales floor, and training of Associates, as needed.

Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive associate training and communication.

Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace.

Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction.

Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments.

Provide hiring and termination recommendations based on skills/performance to the GM and AGM. Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups.

Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers.

Lead and create a service culture that prioritizes the Customer experience, model, train, and coach to deliver on these expectations.

Anticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department.

Build and develop a team of passionate and knowledgeable logistic Associates who strive to exceed Customer expectations by having products readily available for our Customers, strong store presentation, and consistent e-commerce process execution.

Support SLT in delivering on all HR Operational and cyclical programs to maintain compliance.

Ensure execution and inspect accuracy of all Company directed bulletins, Game Plans & planograms.

Through implementation and execution of all development plans set in place by GM/AGM.

Responsible for inventory accuracy through the consistent execution of the RTV process, accuracy in receiving daily receipts, proper tagging integrity before product placement on the sales floor, conduct accurate cycle counts, and manage inventory levels throughout the product lifecycle.

Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety.

Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems. Computer: Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook.

Accountability: Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable.

Business Acumen: Strong business acumen with complete accountability for P&L management.

Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service. Experience: Leading small-large groups of Associates to include performance management, disciplinary action, and business controls.

Schedule: Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs.

We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. Employment discrimination isn't just unlawful, it violates our policies and is not who we are. An associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.