Head of Operations & Business Management

Enterprise Operations Manager

Position Category: Project Management

We are seeking an experienced Enterprise Operations Manager to lead and optimize large-scale IT operations supporting mission-critical enterprise environments. The ideal candidate is a proven technology leader with experience managing complex IT service delivery organizations, driving operational excellence, and partnering with government and enterprise stakeholders to deliver reliable, secure, and scalable technology solutions.

This role requires a strategic thinker who can translate business and mission requirements into effective operational strategies while leading multidisciplinary teams responsible for enterprise service delivery, infrastructure operations, and continuous improvement initiatives.

Join our team and help lead the delivery of secure, reliable, and innovative enterprise technology services that support critical mission objectives.

Lead enterprise IT operations across End User Services, Infrastructure Operations, Engineering, Service Management, and technical support organizations.

Manage daily operational activities while ensuring service reliability, performance, and customer satisfaction.

Serve as a key operational liaison with government customers, executive stakeholders, technical leaders, business partners, and subcontractors.

Develop and execute operational strategies focused on service excellence, scalability, automation, and continuous improvement.

Oversee Tier 0, Tier 1, and Tier 2 Service Desk operations, field services, endpoint engineering, systems administration, network operations, cybersecurity operations, storage, backup, collaboration tools, and enterprise monitoring.

Drive ITIL-based service management practices, including Incident, Problem, Change, Release, Asset, Configuration, and Service Quality Management.

Establish and monitor KPIs, SLAs, operational dashboards, and performance metrics to ensure mission success.

Manage operational risks, identify improvement opportunities, and coordinate timely resolution of production issues.

Lead geographically distributed teams, technical managers, vendors, and subcontractor partners.

Support resource planning, budgeting, forecasting, staffing, and operational performance management.

Provide executive-level reporting, briefings, and recommendations to senior leadership and government stakeholders.

Ensure successful delivery of contract requirements, operational milestones, and customer commitments.

12 years of experience, may have supervisory or management experience

12+ years of experience managing enterprise IT operations, technology programs, or federal IT contracts.

Strong background managing End User Services, Infrastructure Operations, and enterprise technology environments.

Experience with ITIL service management processes and operational improvement methodologies.

Experience managing technical teams, vendors, subcontractors, and multiple competing priorities.

Demonstrated ability to communicate effectively with senior government and executive-level stakeholders.

Advanced proficiency with Microsoft Office Suite.

Must be a US Citizen

PMP certification or equivalent project/program management experience preferred.

ITIL certification or related service management credentials.

Experience managing enterprise operations within a government contracting environment.

As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Target Salary Range

$Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

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