IT SysAdmin

Systems Administrator

Our team of 600+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend.

The Systems Administrator plays a critical role in ensuring team members and the business have the technology and support needed to succeed. This position is responsible for configuring, managing, and maintaining endpoints, servers, and SaaS platforms; Continuously expand technical knowledge, tackle new challenges, and deliver exceptional service to all team members

Administers and supports Windows and macOS endpoints and servers, including updates, patching, and troubleshooting

Performs Help Desk responsibilities, providing timely front-line technical support and issue resolution

Manages Active Directory and Group Policy, including user access controls, organizational units, and security policies

Deploys and maintains physical and virtual infrastructure, including provisioning and supporting virtual machines and servers

Oversees and optimizes the full lifecycle of corporate hardware and software assets to ensure visibility and compliance

Implements and supports backup and disaster recovery solutions to protect data and ensure business continuity

Collaborates with multi-site IT teams to support and strengthen ITIL-based processes and service delivery

Diagnoses and resolves hardware and software issues across Mac and PC environments for both on-site and remote team members

Provides guidance and training to team members on systems, tools, policies, and best practices

Support additional initiatives and responsibilities as needed

Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience

• 3+ years of experience supporting Windows Server environments
• 3+ years of experience with virtualization platforms, backup solutions, and network security practices
• 3+ years of experience managing cloud environments (AWS, Azure, GCP, Oracle, etc.)
• Self-motivated with a high level of initiative and the ability to inspire and support others
• Customer-focused mindset with a friendly, service-oriented approach
• Comfortable working in a pet-friendly office environment (cats and dogs)

Relevant certifications preferred, such as CompTIA Server+ (Hybrid Server I & II), Microsoft Windows Server Hybrid Administrator Associate, or Microsoft Azure Developer

Experience with endpoint and fleet management tools (e.g., Working knowledge of networking concepts and equipment, including OSI model principles and platforms such as Meraki, Palo Alto, and HP

Apple Device Support Certification or equivalent experience supporting macOS environments

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.