Managing Head of Retail Sales

Sales Manager
Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global's portfolio of top luxury retail brands and real estate assets.
As the Sales Manager, you possess total ownership of the sales experience within your Saks Fifth Avenue store and occupy a critical role in the achievement of the company's objectives. Within this role, you facilitate partnerships across functions and leverage team skills to build a customer-centric sales experience, all while being a steward of the Saks Fifth Avenue brand. You have an appetite for driving sales by developing the clienteling skills and selling behaviors of a team of high-performing direct reports. You maintain high visibility on the selling floor to coach and develop our selling force, while refining the art of connecting with clients to build sustainable relationships through exceptional service and regular outreach. With strong oversight of onboarding, training, ongoing education, and performance management of the selling team, you foster a powerful sense of teamwork and collaborative spirit to successfully achieve the store's goals.
Acting with a sense of urgency, hiring quality talent to plan for and create talent bench
Foster an environment of accountability by leading team in appropriately enforcing policies and procedures, ensuring understanding from all associates
Evaluate and calibrate performance and productivity fairly for direct reports, provide feedback with consistent follow-up, coach and mentor associates on opportunities for improvement
Develop direct reports to build their personal brand as a fashion authority through proactive outreach, leveraging social media platforms to build fashion influencer presence, and broaden connections beyond client base
Drive continued education initiatives for direct reports, with a focus on product knowledge training, client events and experiences, and targeted selling and clienteling
Empower team to take ownership of internal and external customer problems and resolve them quickly
Oversee scheduling of department associates with sensitivity to promotional calendar and business needs, while managing team's daily prioritization of tasks
Customer Experience:

Exhibit Saks Fifth Avenue's culture and values, and create a friendly, upbeat atmosphere where customer service is consistent with Company standards
Role model exceptional service and client relationship building skills by consistently delivering memorable client experiences, planning and supporting client appointments to maximize results, and informing clients of in-store events to enhance engagement and loyalty
Execute all client development-specific initiatives in-store and collaborate with functional partners, including store leadership, marketing, vendors, and merchants, to identify top clients and seamlessly execute events/experiences
Proactively build positive and productive relationships, seeking to help others by identifying and meeting the needs of the team, customers, partners, and the community
Build a cohesive customer service-driven team, overseeing customer service efforts and escalations
Use data-driven methods to identify patterns in client spend, identify opportunities to increase wallet share, and drive repeat business
Increase new client acquisition and strengthen existing relationships by leveraging various marketing tools and channels of technology, such as social media platforms, referrals, and networking
Take initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
Drive towards the achievement of maximum sales and growth through the development of client advisors and client relationships
Establish well-thought-out plans and manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s)
Execute plans and strategies in store to build strong client relationships and meet overall client development goals
Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., Proactively share information, best practices, and new ideas with team to improve business and performance
problem definition, data analysis, hypothesis testing, asking for input)
Relevant experience and leading a team, with supervisory experience managing a team of direct reports
A proven track record of success managing a selling and operations workforce and achieving business results
Proficiency in utilizing available technology, including clienteling tools and social media (social selling), as well as Google Workspace programs, advanced proficiency preferred
History of building, leading, motivating, and coaching teams to achieve objectives
Excellent oral and written communication skills, structuring messages in a clear logical manner using the most appropriate communication medium
Willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
Luxury retail fashion experience preferred

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Adapts personal approach in response to diverse situations and people
• Establishes and upholds high personal standards for individual work and environment
• Maintains a customer-centric mentality versus a solely store-centric one

Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).