Second Shift Receptionist

Job Title
Rick Hendrick Chevrolet Buick GMC
Location: 12050 W Broad Street, Richmond, Virginia 23233
Summary
Responsible for answering and directing incoming phone calls. Greets customers as they enter the lobby, dealership showroom, or service area.
Essential Duties and Responsibilities

Answers incoming calls in a courteous and professional manner.
Takes accurate messages.
Directs calls to the appropriate department or person.
Greets customers as they enter the dealership showroom.
Directs customers to the appropriate department or person.
Maintains CSI at or above company standards.
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education
o GED
? High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Desired Work Experience
? up to 3 years
o 3-5 years
o 5+ years
Education/Experience
Previous Customer Service or administrative experience in a high volume environment desired. Strong organizational skills and interpersonal skills required.
Computer Skills
Basic computer skills to utilize the timekeeping system. Basic knowledge of Microsoft Office Products.
Communication Skills
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and some holidays.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit; use hands to finger, handle, or feel.
Environment Demands
Duties are performed primarily at a desk in an office setting. Work includes frequent clerical and administrative responsibilities and interaction with customers, managers and employees.
Verbal and Writing Ability
Ability to read and comprehend instructions, correspondence, and memos.
Math Ability
Ability to add, subtract, multiply and divide.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Core Values
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leadership
Teamwork through Trust & Respect
Integrity
Commitment to Customer Enthusiasm
Passion for Winning
Accountability at All Levels
Commitment to Continuous Improvement
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.