Head of Remote Assistance Operations

The Operations Supervisor oversees daily Dispatch operations within a 24/7 transportation environment. This role is responsible for ensuring safe, reliable, and efficient service delivery by monitoring real‑time operations, supporting Dispatch staff, and coordinating with Operators, subcontractors, and support departments. We are looking for customer service‑oriented professionals who are dedicated to safety.

Minimum $27.02 per hour – Maximum $31.83 per hour

Holidays: 12 days (8 standard and 4 floating)

Other benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability

Ensure Dispatchers are actively monitoring Operators in service via radio and Dispatching Software platforms

Provide coaching and discipline for Operators' non‑compliance issues, including but not limited to operational service delays and attendance

Oversee improvement in customer satisfaction and dispatch satisfaction

Investigate and provide appropriate feedback to upper management for complaints

Ensure dispatch personnel effectively link operators and customers by monitoring responses to operator requests and ensuring appropriate actions are taken

Provide coaching and assistance when required

Communicate with management as needed to maximize efficiencies and resolve issues

Handle initial Operator and Dispatcher complaints and escalates as needed

Monitor specific charts and daily graphs to ensure all service calls are managed and completed in a timely manner

Ensure overall compliance with office policies such as uniforms, use of electronic devices, phone compliance, meal breaks and attendance

Ability to manage multiple projects while overseeing operations

Strong customer service skills

Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 does not authorize use of Schedule I drugs, including cannabis, for any reason

Work outside in varying temperature, weather, and humidity conditions, alone and in remote locations

frequently walk long distances and on possible sloped ground or slippery and uneven surfaces

lift material weighing up to 50 lbs. with or without assistance; Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

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