Head of HR Business Operations

Human Resources Operations Manager
Eversheds Sutherland (US) LLP is part of a global law practice providing legal services to a broad range of clients, from small and mid-sized businesses to the world's leading multinational organizations. The firm combines deep local knowledge with global reach, supporting clients across industries and jurisdictions. Eversheds Sutherland is recognized for its collaborative culture, commitment to client service, and delivery of practical, commercially informed legal solutions.
We have an exciting opportunity for a Human Resources Operations Manager at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and business professionals.
The Human Resources Operations Manager manages the Human Resources ("HR") Department's firm wide policies, manuals, programs, and job descriptions database. Manages the timelines and forms for the business professional performance evaluation program. Responsible for maintaining HR's content and image on the intranet and internet. Ensures HR regulatory compliance. Recommends and manages efficiencies within all HR systems. Assists in recruitment regarding background check adjudications, etc. Provides support for special HR projects.
Develops, analyzes, maintains, updates, and revises all HR policies, manuals (including the employee handbook), forms, and documents; Designs and continually upgrades the processes and forms for recruiting, hiring, on-boarding, evaluation, compensation, and departure.
Manages and audits HR's intranet and internet presence, ensuring information stays current and well represents the firm and department.
Conducts regular department audits — including processes, policies, files, independent contractors, FLSA classifications, and job descriptions — and serves as HR's contact for all internal and external audits.
Designs and revises job descriptions for all current business professional positions.
Ensures HR regulatory compliance across all states in which the firm operates; monitors new and pending legislation and regulations (including Federal and State Labor Law posters and background check policies) and takes timely action to keep HR prepared and compliant.
Monitors HR trends generally and within law firms specifically; recommends and implements approved changes to policies and programs to keep the firm competitive with industry trends and ratios.
Manages the business professional performance evaluation process, timelines, forms, and system administration through vi-Aderant.
Manages selection of, and negotiates agreements and relationships with, vendors and agencies as requested by the Director of HR — including background check, LinkedIn, labor law posting, performance management, and training vendors (Navex/Kantola), as well as outside recruiting agencies.
Manages international hire visa processing: advises partners, maintains required documentation, liaises with immigration counsel, attorney recruiting, and candidates/employees, and prepares documents for government submission.
Manages the annual Anti-Harassment Compliance Training program and the Ethics Compliance Hotline, ensuring timely training, responsiveness to questions, and closure of hotline allegations.
Manages workers' compensation claims with the carrier, escalating to the insurance broker as needed.
Manages and communicates the Eversheds Sutherland "Stars" program, including information dissemination, award notifications, and program updates.
Creates, revises, and communicates independent contractor agreements.
Partners with and supports all members of the HR team, as assigned.
Performs special projects, as assigned.
At least fifteen years of progressively responsible experience in human resources in a highly matrixed, multi-office organization, with at least ten years as a manager.
Expertise in HR best practices, metrics, policy development, regulatory compliance and HRMS systems.
Build consensus and manages competing deadlines across multiple projects; flexible and able to shift priorities quickly in a fast-paced environment.
Proficient in Excel, PowerPoint, Visio, Word, and HRIS systems/databases.
Law firm or other professional service firm experience strongly preferred.
Experience with full cycle project management is preferred.
PHR, SPHR, SHRM-CP or SHRM-SCP credentials are strongly preferred, as is a graduate degree in a related field.

This is a hybrid role and will require 3 days in office per week. The salary ranges for this position vary depending on the geographic location and other factors such as experience, internal equity, market data, and job-related considerations. The firm's compensation strategy includes not just a base salary but also comprehensive benefits such as healthcare, paid time off, discretionary merit bonuses, life and disability insurance, retirement plans and tailored learning opportunities.
Eversheds Sutherland (US) LLP is committed to promoting diversity and inclusion within our Firm and in the larger legal profession. Eversheds Sutherland (US) LLP maintains a policy of affording all employees and applicants equal employment opportunities without regard to actual or perceived race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), sexual orientation, gender (including gender identity, gender expression or being transgender), national origin, age, disability, genetic information, marital or familial status, domestic violence victim status, ancestry, amnesty, citizenship status, ethnicity, military and veteran status, or any other characteristic protected by applicable law. Unlawful discrimination, harassment and retaliation will not be tolerated in any of the Firm's offices or any other work-related setting. Qualified individuals with a disability may request a reasonable accommodation in order to apply for a position or to enable them to perform the essential functions of a position for which they are otherwise qualified.