Maintenance Advocate
Marine Credit Union
A Member Advocate I is essential in helping MCU deliver on our mission within our community!
Serve as a resource and educator for our members and an ambassador of the credit union. Find opportunities to build relationships with members and help them reach their financial goals. Perform a variety of services for our members, including teller transactions and administrative functions, account opening, account maintenance, and identifying and matching member needs to our products and services.
Build relationships with members by proactively learning about their financial goals and suggesting products and services that will get them there.
Provide one-touch resolution on member inquiries wherever possible and/or direct them to the appropriate person for the specific information or assistance.
Assist members with account transactions, account maintenance, and other services depending on the member needs.
Follows all applicable policies, procedures, and regulatory compliance.
Knowledge of all products and services offer by the credit union.
Efficient computer skills including the Microsoft suite.
Cash handling skills
Ability to learn and adhere to all policy and procedures.
Expert in creating amazing experiences and building relationships.
High school diploma or equivalent desired.
Physical Requirements (with or without accommodation):
Vacancy posted 2 days ago
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