Customer Service Officers

Service Advisor Position at Harr Motor GroupThe Service Advisor at Harr Motor Group plays a crucial role in providing excellent customer service and ensuring the smooth operation of our service department. As the main point of contact for customers, the Service Advisor is responsible for effectively communicating with customers to understand their automotive service needs, providing accurate cost estimates, and coordinating service appointments.Responsibilities:Greet all customers promptly and provide timely professional service.Use state of the art technology to ensure customer satisfaction and loyalty.Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns.Provide repair estimates as needed and help prioritize with customers.Coordinate activities to ensure repair work is fixed and completed on time.Obtain the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales.Inspect every finished repair order for proper completion, pricing accuracy, and legibility.Identify repeat customers and treat them accordingly.Contact customers to remind them of service appointments and/or when scheduled maintenance is due.Document repair order changes.Requirements:Previous experience in customer service, preferably in the automotive industryStrong communication and interpersonal skillsExcellent organizational and time management abilitiesDetail-oriented and able to work in a fast-paced environmentProficient in computer systems and softwareKnowledge of automotive service procedures and terminologyAbility to remain calm and professional in challenging situationsHigh School degree or equivalent preferred.Valid driver’s license with clean driving record.Must pass pre-employment physical and drug test.2 years in an automotive service environment preferred or 2 or more years in retail sales environment.Work requires standing on your feet for long periods of time, walking, working indoors and outdoors in all types of weather, reaching, bending, and getting in and out of all types of vehiclesHarr Motor Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.