Head of Operations & Business Management

Overview Bravos Automotive is seeking a Director of Operations responsible for overseeing the operational efficiency, profitability, and performance of multiple locations within the automotive care, automotive collision, and dealership sectors. This role demands a results-driven leader with deep industry experience, strategic oversight, and a strong understanding of automotive service operations. The Director of Operations will work closely with senior management to implement operational strategies that drive excellence, ensure customer satisfaction, optimize processes, and achieve revenue and profit goals across all locations.

Responsibilities Leadership and Team Management: Lead and manage a team of regional or site managers to ensure effective daily operations across multiple locations. Provide guidance, mentorship, and performance evaluations to staff, ensuring a high level of productivity and professionalism. Foster a positive and collaborative team environment across all sites.

Operational Oversight: Oversee the operational management of automotive care services (maintenance, repair, diagnostics) and collision repair services, ensuring quality and compliance with industry standards. Ensure all dealership operations, including sales, service, and parts, run efficiently and align with organizational goals. Develop, implement, and monitor standard operating procedures (SOPs) to improve operational efficiency, reduce costs, and maximize profitability. Ensure consistency and excellence in customer service across all locations. Lead operational growth throughout San Antonio and Texas.

Financial Performance: Collaborate with finance and senior leadership teams to develop budgets, forecasts, and financial performance metrics for each location. Monitor and control operating expenses, ensuring efficient resource allocation and cost management. Identify opportunities for revenue growth and implement strategies to maximize profits across automotive care, collision repair, and dealership operations.

Strategic Planning and Growth: Develop and execute strategic plans to expand market presence, improve service offerings, and meet corporate objectives. Evaluate and explore new business opportunities, including partnerships, mergers, or acquisitions. Lead the roll-out of new initiatives, technologies, or services that enhance customer experience and streamline operations.

Quality Control and Compliance: Ensure all locations adhere to industry regulations, safety standards, and environmental requirements. Monitor performance metrics related to customer satisfaction, quality control, and warranty performance to ensure high standards are met. Implement continuous improvement programs to ensure all operations are consistently delivering the highest quality service.

Customer Relationship Management: Collaborate with the sales and service teams to ensure a superior customer experience is delivered at all touchpoints. Address any customer service escalations or operational issues to maintain a positive brand reputation. Establish and maintain strong relationships with key customers, vendors, and business partners.

Data Analysis and Reporting: Regularly assess and analyze performance data, operational trends, and KPIs. Provide regular reports to senior leadership regarding operational performance, financial results, and any areas of concern or improvement. Use data-driven insights to inform decision-making and guide operational changes.

Technology and Process Improvement: Stay current on the latest automotive technologies, tools, and trends that can enhance operational efficiencies or customer experience. Identify opportunities to integrate new technologies into operations, such as customer management systems, diagnostics tools, or inventory management systems.

Qualifications Education: Bachelor’s degree in business administration, Operations Management, Automotive Technology, or related field experience.

Experience: Minimum of 8-10 years of experience in automotive care, collision, and dealership operations, with at least 5 years in a leadership or multi-unit management role. Proven experience in managing multiple locations, ideally across automotive service, collision repair, and/or dealership settings.

Skills: Able to lead by example and fostering a positive attitude within the shops; Strong leadership, team building, and management skills; Excellent financial acumen, with experience in budgeting, cost control, and profitability analysis; Ability to develop and execute strategic plans and initiatives; Expertise in customer relationship management and service excellence; Familiarity with industry regulations, quality control standards, and safety protocols; Proficiency in data analysis, reporting, and utilizing key performance indicators (KPIs); Strong problem-solving and decision-making abilities; Excellent communication and interpersonal skills, with the ability to work effectively with all levels of the organization.

Work Environment The role will be based in an office or field-based environment, with frequent travel to various automotive care, collision repair, and dealership locations. May require occasional weekend or evening hours based on business needs.

Benefits Benefits may include health insurance, retirement plans, paid time off, and other company perks.

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