Client service rep - billing

The Client Relationship Representative delivers on the promise Purolator International makes to our customers. This position is the primary point of contact for customers for all items related to pickup, customs clearance, delivery, billing, track/trace, Accounts Receivable, IT, reporting, and operations for freight customers.

This role also covers for other Customer Specialists within the district when needed and addresses customers who may call into the line for service.

This position works a hybrid schedule Monday‑Friday, 8:30am‑5:00pm EST, 3‑4 days a week in the office, totaling 37.5 weekly hours.

Develop key external relationships with each assigned customer and serve as the day‑to‑day point of contact/face of Purolator International using verbal and written communication.

Recognize, identify, anticipate, develop, and manage processes and issues that impact internal and external customers. Generate customer‑facing service reports from internal systems and manipulate data to show metrics and trends.

Track and manage weekly service exceptions and end‑delivery/auditing reports to ensure accurate on‑time performance.

Develop key internal relationships in Transportation, Operations, Finance, IT, Sales, and Customer Service.

Provide insight and advice to various departments on customer needs, shipping patterns, and problems.

Maintain onboarding process and stabilization of new customers.

Make monthly proactive calls to each customer confirming satisfaction and identifying future needs.

2+ years progressive experience in a Client Account Management role, managing external customers, problem solving and troubleshooting issues.

Proficiency in Microsoft Excel and successful track record of building internal and external customer relationships.

Managing daily workload with little supervision; Ability to travel - flights & car travel 1-4 times per year.

Medical & Prescription Drugs (80%+ premium paid by employer)

Employer‑Funded Health Savings Account (H.Dental and Vision plans

Employer-funded Short/Long Term Disability & Life Insurance

Retirement Plan - Employer Contribution (50% Match up to 8% of eligible salary)

Annual Bonus Incentive Plan

Paid Time Off: 10 vacation days, 7 sick days, 4 personal days

Paid Holidays

Purolator International values diverse perspectives and life experiences. We encourage candidates from all backgrounds, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse experiences, to apply.

Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Purolator International participates in the E‑Verify program in certain locations as required by law. Any offer of employment is contingent upon the results of the company’s lawful pre‑employment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.

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