Instructional Design Professional Job

INSTRUCTIONAL DESIGNER

INSTRUCTIONAL DESIGNER

Division | Global Client Support & Operations — Education & Training Reports to | Regional Education Director The Global Client Support & Operations organization builds a global support and operations center of excellence, applying shared processes, tools, and best practices across regions to deliver exceptional employee, fan, and client experiences. Education & Training is a competitive differentiator for our clients and a growth pathway for our employees. We create timely, accessible, and scalable learning experiences that align to a broader curriculum and help people use our products, processes, and resources with confidence. Our teams are accountable for high-quality product education, market expertise, and support for product and feature launches. We use global standards in the design, development, and delivery of learning materials and offerings, while partnering closely with regional teams to meet local business needs.

As an Instructional Designer on the Global Education & Training team, you will design and develop modern, scalable learning solutions for Event Programming employees across North America. You will translate complex event lifecycle processes, from event creation and ticketing through event day, into clear, engaging, and performance focused learning experiences. Working closely with Education & Training colleagues, trainers, subject-matter experts, and cross-functional stakeholders, you will own assigned learning projects from discovery and design through development, launch, measurement, and continuous improvement. You will support implementation of the education strategy for onboarding and ongoing learning, balancing global standards with North America business and learner needs. This is a hands-on instructional design role. You will recommend and create the right solution for the need, including e-learning, virtual and instructor-led materials, videos, job aids, process documentation, infographics, and other performance-support resources. Design, develop, and maintain engaging learning programs and materials that support employees across North America.

Apply adult learning theory and instructional design principles to analyze needs, define learning objectives, and create effective learning solutions.

Own assigned projects from discovery through launch, including project planning, stakeholder communication, quality assurance, and post-launch evaluation.

Create and refresh learning assets across appropriate formats, such as e-learning, virtual and instructor-led materials, videos, job aids, process documentation, infographics, and support content.

Partner with trainers to define learning measures, review learner feedback and performance data, and recommend improvements to programs and materials.

Edit and review new and existing learning materials to uphold Education & Training standards for accuracy, consistency, clarity, accessibility, and learner experience.

Collaborate with global Education & Training colleagues to share best practices, reuse scalable resources, and maintain a unified learning experience.

Extend learning-design support to LATAM initiatives and stakeholders as business needs and team priorities require.

3+ years of experience designing and developing adult learning solutions, including e-learning, instructor-led, virtual, blended, or performance-support resources.

Demonstrated knowledge and application of adult learning theory and instructional design principles.

Portfolio or work samples that demonstrate instructional design, learning experience design, and visual communication skills.

Experience managing multiple learning projects, organizing complex source material, and working with subject-matter experts and cross-functional stakeholders.

Strong written, verbal, analytical, and project-management skills, with exceptional attention to detail.

Fluency in English.

Experience using learner, performance, or business data to evaluate and improve learning solutions.

Bachelor's degree in Instructional Design, Learning Technology, Education, Communications, UX Design, or a related field; Professional fluency in Spanish.

Experience with one or more e-learning authoring tools, such as Articulate Storyline, Adobe Captivate, or similar platforms.

Working knowledge of common content-development and collaboration tools, such as Microsoft 365, Adobe Creative Cloud, Camtasia or Premiere, Zoom, Confluence, and Salesforce; Ability to apply visual design principles to learning materials, including the effective use of images, graphics, and video.

Learning solutions are accurate, engaging, accessible, scalable, and aligned with global Education & Training standards.

Stakeholders experience clear communication, reliable project ownership, and practical recommendations.

Learner feedback and performance measures inform ongoing improvements to onboarding and continued learning.

Ticketmaster is part of Live Nation Entertainment, the world’s leading live entertainment company. Our vision is to connect people around the world to the live events they love. Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

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