Head of Programme Management

Location Remote Utah

About the Role Program Manager responsible for leading a sales and account management program focused on channel partner growth, distributor engagement, and VoIP/communications technology sales. This role will have direct responsibility for managing and enabling a team that supports partner‑led revenue growth, account development, pipeline progression, and client sales objectives. The Program Manager will be expected to drive profitable growth, ensure achievement of revenue goals, and help build scalable operating rhythms across internal teams, client stakeholders, distributors, resellers, and value‑added reseller partners. Maintain leadership, program effectiveness, and team productivity through consistent coaching, performance management, and sales enablement.

Protect and grow existing business by proactively driving team performance, sales strategies, and partner engagement plans.

Lead a channel‑focused sales program supporting distributors, value‑added resellers, technology partners, and partner account teams.

Develop and execute strategies that improve partner activation, pipeline creation, account mapping, opportunity progression, and revenue attainment.

Partner with client stakeholders to align on program priorities, KPI expectations, sales plays, enablement needs, and performance improvement plans.

Support sales motions related to VoIP, UCaaS, cloud communications, collaboration tools, telecom services, or related technology solutions.

Drive adoption of sales process discipline, including account planning, partner segmentation, lead follow‑up, pipeline hygiene, forecasting, and performance reporting.

Oversee administration of MarketStar programs, policies, procedures, and practices.

Use Salesforce.com and analytics reporting to manage quality, productivity, pipeline performance, partner activity, and success against client goals.

Build strong working relationships across internal operations, recruiting, training, reporting, client success, and sales leadership teams.

Experience in sales leadership, account management leadership, channel sales, partner management, or technology sales program management.

Experience working with or supporting channel partners such as distributors, resellers, VARs, MSPs, technology partners, or partner account teams.

Familiarity with VoIP, UCaaS, telecom, cloud communications, SaaS, IT services, collaboration platforms, or related B2B technology solutions.

Ability to understand partner sales motions, including account mapping, territory planning, pipeline development, partner enablement, and opportunity management.

Strong understanding of sales operations, forecasting, performance reporting, client management, and revenue accountability.

Ability to organize, coordinate, and direct projects across multiple stakeholders and competing priorities.

Ability to present concepts, program updates, performance insights, and strategic recommendations to various audiences.

Ability to learn quickly, adapt to changing client needs, and excel in a team‑oriented environment.

Strong coaching mindset with the ability to develop team members, reinforce process discipline, and build a culture of accountability and continuous improvement.

Salesforce.com experience or experience using comparable CRM and reporting tools preferred.

What We Offer Structured learning and career development programs

Generous Paid Time Off policy

Paid medical leave

Child/Dependent care reimbursement

Education reimbursement

401(k) match, hardship loan program, access to financial wellness advisor

Comprehensive healthcare coverage including medical, dental, and vision

Variable bonus component: $Equal Employment Opportunity MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.J-18808-Ljbffr Wasatch Property Management, Inc.