Full Time - Client Services Rep

Workplace Solutions Client Specialist
The Workplace Solutions Client Specialist will serve as a primary service contact and resource in the over-500-life market segment. This role will interact closely with the CWB sales organization, broker partners, and various internal and external business partners. The Client Specialist serves as a true subject-matter expert for CWB processes, products, and internal roles. This position must partner effectively with the Account Manager (AM) role, the Account Executive (AE) role, the Business Development Manager (BDM) role, and all key broker partners. This role requires attention to detail and demonstrated organization in order to manage complex, multifaceted service issues for our largest customers.
This role is full-time, in office at either locations below:

Primarily supports Book of Business 500 lives and greater
Assists the Account Management and Account Executive team by providing daily client-facing support.
Ability to organize and resolve complex, large-case service issues involving high-profile customer and broker relationships
Primary contact for complex service issues and day-to-day inquiries
Serve as the liaison between external client and broker partners and internal home office colleagues.
Together with Account Manager and Account Executive, develops proactive account activities, identifies opportunities for growth, and executes the plan.
Handle customer education on Chubb tools, administrative services, and administrative guidelines. Will provide support with plan changes, BOR Changes, acquisitions, and any other policy-level activity
Effectively partner across the Workplace Solutions Organization in order to drive resolution to complex service issues
Attends and participates in all mandatory training, meetings, etc.
Excellent interpersonal and communication skills (both verbal and written), confident presence, strong team player, diplomatic and flexible with the ability to listen well, persistent and patient in endeavoring to fully understand customer needs, supporting and encouraging approach
Ability to structure and manage work across multiple functions & locations
Ability to research and solve problems with moderate supervision
Ability to understand client account economics, including product designs, rates and pricing
equivalent work experience may substitute

• At least 3 years direct customer-facing experience with brokers and employers preferred
• Proficient in MS Office, including Outlook, Word, Excel, & PowerPoint